Student Advisor

Online Education Services; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model (3 days in office

Career development opportunities

Wellbeing initiatives

Paid parental leave

Purchased leave

Study assistance

Mental health support

Income protection insurance

Corporate health insurance discounts

Team events

Breakfast everyday

Job summary

OES is seeking a Student Advisor to be the first point of contact for students via phone, email and web chat. You will handle inquiries on academic advice, emotional support, technical assistance, and courses, while providing end-to-end administrative support from enrolment to graduation.

Reporting to the Team Leader, you will join a team of authentic people dedicated to helping students succeed. This is a true career where you can make a tangible difference in lives.

Qualifications

• Previous experience in a Customer Service role.
• Experience providing support to end-user customers.
• Bachelor level degree or near completion.
• Excellent communication and interpersonal skills.
• Solution-focused with a pro-active attitude to supporting customers.
• Team-oriented with a collaborative mindset.
• Authentic person with life experiences that aid decision-making.
• Availability to work different shift patterns.

Responsibilities

• Act as the first point of contact for students via phone, email and web chat.
• Provide academic advice, emotional support, and technical assistance as needed.
• Deliver end-to-end administrative support from enrolment through graduation.
• Work with the Team Leader and colleagues to help students succeed.

Skills

Customer Service

End-user support

Communication

Interpersonal skills

Proactive attitude

Team player

Shift flexibility

Education

Bachelor’s degree or near completion

Job description

About OES

OES is a global education services partner, working with universities, employers, and industry bodies to deliver market-leading online learning solutions. Our purpose is to enhance lives through education, and our vision is to be the world's most impactful enabler of education.We are a values-led organisation that empowers our people to make a meaningful impact every day. Through collaboration, innovation, and a student-focused approach, we create engaging learning experiences while supporting our teams to grow, develop, and thrive in a culture that embraces change and continuous improvement.

The Opportunity

AStudent Advisoris the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation. Reporting to the Team Leader, theStudent Advisorwill join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you'll be making a tangible difference in people’s lives.

About you

To be successful in this role, we are looking for someone with the following:

• Previousexperience working in a Customer Service role. Working within the education industry wouldbean advantage but not essential
• Previous experience in a support role providing excellent support to end user customers (we're open here, tell us who you've supported throughout your career so far)
• A minimum Bachelor level degree (must have completedor almost completed)
• Excellentcommunication andinterperonal skills
• A solution focused approach with a pro-active attitude to supporting your customers
• You'll love being part of a team and contributing to it’s success
• An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
• Availability to work differnt shift patterns (please see below)

This is a12-month fixed term contract, working a 38-hour week and youmust be available to work shifts. An example of a shift pattern is below:

Week 1: 8am - 4pm, Week 2: 9am - 5pm, Week 3: 10am - 6pm, Week 4: 1pm - 9pm, Week 5:1pm - 6pm (Saturday & Sunday) with an,RDO on either side, 9am - 5pm (Tues, Wed, Thurs)

Why Join OES?

At OES, we're proud to be a People First employer, committed to supporting our people both professionally and personally. As part of our team, you'll enjoy a range of benefits designed to help you thrive, including a hybrid working model (3 days in the office), career development opportunities, wellbeing initiatives, paid parental leave, purchased leave, study assistance, mental health support, income protection insurance, corporate health insurance discounts, and a vibrant culture with regular social and team events, and breakfast everyday as an added bonus. You'll be joining a collaborative, values-driven organisation where creativity, innovation, and fresh thinking are encouraged and celebrated. We're serious about helping our people succeed, rewarding strong performance, supporting career growth, and creating an environment where you can enjoy the journey along the way.