Student Advisor

Open Universities Australia; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Workation leave

Parental leave

Study leave

Discounted fitness memberships

Job summary

Open Universities Australia (OUA) is seeking a Student Advisor to connect prospective students with education opportunities and guide them toward enrolment. This role is sales with purpose, centered on helping people make informed study decisions.

You'll work across phone, email and chat, meet team targets, and participate in a structured training program with Capability Coaches.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to build rapport and ask thoughtful questions.
• Comfortable with phone-based conversations and guiding decisions.
• Willing to work rotating roster including Saturdays.

Responsibilities

• Make outbound calls to prospective students who have expressed interest in studying.
• Understand goals, motivations and circumstances to tailor options.
• Recommend and explain suitable study options to prospective students.
• Guide prospective students through their decision-making journey toward enrolment.
• Support students through the enrolment process and remove barriers.

Skills

Outbound calls

Communication

Empathy

Sales mindset

Tools

CRM systems

Job description

At Open Universities Australia (OUA), we believe quality education should be accessible to everyone.

For more than 30 years, we’ve helped over 500,000 students take their next step, often during some of the most important moments of their lives. Whether someone is looking to change careers, build new skills or finally pursue something they’ve been thinking about for years, we help make that possible.

When we do our best work, we help change lives every day.

The opportunity

As a Student Advisor, you’ll connect prospective students with education opportunities that could change their future.

This is sales with purpose.

You’ll spend a significant part of your day speaking with prospective students over the phone, including making outbound calls to people who have already expressed an interest in studying.

Your role is to understand what they want to achieve, help them navigate their options and confidently support them towards enrolment.

Like any sales role, you’ll work towards clear goals and targets. The difference is what you’re helping someone achieve. Education can create new careers, build confidence and open new possibilities, so every enrolment has the potential to make a genuine difference.

You don’t need to come from a traditional sales background. What matters most is your ability to connect with people, ask great questions, build trust and help someone make an informed decision about their future.

What you’ll be doing

Your day will be centred around helping prospective students turn their interest in study into action. You’ll:

Make outbound calls to prospective students who have expressed an interest in studying

Have purposeful conversations to understand their goals, motivations and circumstances

Recommend and explain suitable study options

Confidently guide prospective students through their decision-making journey

Support students through the enrolment process and help remove barriers along the way

Connect with students across phone, email and chat

Work towards individual and team sales goals

Collaborate with your team, share knowledge and continually improve the student experience

You won’t be expected to know everything on day one. You’ll complete a structured training program to build your knowledge, confidence and sales capability, with ongoing support from Capability Coaches, leaders and your team.

What we’re looking for

There isn’t one type of person who makes a great Student Advisor.

You might already work in sales or a contact centre. You might come from retail, hospitality, healthcare, education or another customer-facing environment. Or you may bring your own experience of study and understand what it’s like to balance education with work, family and everything else life brings.

What matters is the experience and perspective you bring and how you use it to connect with others.

You’ll thrive in this role if you:

Enjoy talking to new people and are comfortable spending a significant part of your day on the phone

Can build rapport quickly and ask thoughtful questions

Enjoy working towards goals and sales targets

Can confidently guide and influence someone towards a decision that is right for them

Bring empathy, curiosity and a solutions-focused mindset

Communicate clearly and confidently, both verbally and in writing

Are comfortable using technology and learning new systems

Are adaptable and resilient and can stay motivated when conversations don’t always lead to an enrolment

Want to keep learning and developing your skills

Previous sales experience can be helpful, but it isn’t essential. We can teach you our systems, products and approach. What is harder to teach is curiosity, empathy, drive and a genuine desire to help people move forward.

You’ll also need to be available to work on a rotating roster between Monday and Saturday, with occasional Sunday shifts at the end of each quarter.

Why you’ll love working at OUA

OUA is a not-for-profit organisation with a strong people-first mindset. You’ll join a supportive and inclusive environment where your ideas are valued, your development matters and the work you do has a real impact.

Flexibility and ways of working

Hybrid working with three days working from home

Workation leave, giving you the option to work from anywhere for up to 10 days each year

Leave that supports you

12 weeks paid parental leave for primary carers, regardless of gender

Additional purchased leave to support greater flexibility

Menstrual and menopausal wellbeing leave with up to six additional paid days each year

Inclusive leave to celebrate cultural or personal events

Tenure leave that recognises and rewards your time with OUA

Health and wellbeing

Discounted gym memberships and health insurance

Flu vaccinations, skin checks and health checks

A paid Calm subscription to support your wellbeing

Learning, growth and financial benefits

Short-term incentives and not-for-profit salary packaging, including novated leasing

Subsidised study opportunities and study leave

Learning and professional development opportunities

Education, Training & Professional Development

For over twenty years Open Universities Australia has opened the doors for students undertaking online higher education or professional development. We are proud and committed to helping students succeed on their study journeys. OUA recognises students' need for flexible learning schedules that fit into their lives, and our goal is to provide an education that fits your lifestyle.

Source: This is an extract from the company's own website.

For over twenty years Open Universities Australia has opened the doors for students undertaking online higher education or professional development. We are proud and committed to helping students succeed on their study journeys. OUA recognises students' need for flexible learning schedules that fit into their lives, and our goal is to provide an education that fits your lifestyle.

Source: This is an extract from the company's own website.

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