Strategy and Adoption Manager

Australia Post; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Team discounts

Growth programs

Health & wellbeing

Job summary

Australia Post is seeking an Implementation Manager for Out of Home (OOH) to translate strategy into actionable plans, drive adoption, and enable growth across the OOH network. You will work with analytics, insights and commercial teams to identify opportunities and optimise campaigns.

Reporting to the Strategic Adoption Manager, you’ll coordinate across functions, deliver measurable outcomes, and influence senior stakeholders while contributing to customer experience improvements and commercial

Qualifications

• You thrive in roles where strategy, commercial thinking and execution come together.
• You bring strong strategic capability and the ability to develop clear frameworks that identify, prioritise and unlock market growth opportunities.
• With experience supporting growth, adoption or commercial initiatives in complex organisations, you're skilled at turning data, customer insights and market intelligence into practical actions that deliver measurable results.

Responsibilities

• Support the development and delivery of OOH adoption strategy into clear plans and priorities, aligning activity to enterprise objectives and commercial outcomes.
• Contribute to the identification, sizing and prioritisation of market and revenue opportunities using data, insights and performance analysis to inform decisions.
• Support the development and optimisation of the audience strategy, including segmentation, tagging, sizing, emerging trends and commercial potential.
• Support the enablement of OOH campaign activation through leveraging geo-targeting, first‑party data and marketing effectiveness metrics (Adobe) to support integrated campaigns.
• Provide insights from audience, campaign and customer performance to inform continuous optimisation, value proposition refinement, improvements in adoption and trial outcomes.
• Support OOH adoption performance governance through ROI, margin and KPI tracking to deliver impact.

Job description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

Join Australia Post’s growing Out of Home (OOH) network and help shape how millions of Australians send, collect and receive parcels.

Reporting to the Strategic Adoption Manager, theImplementation Manager OOH plays a pivotal role in turning strategy into action, helping drive adoption, performance and growth across one of Australia Post’s most important strategic initiatives. Leveraging market insights, commercial analysis and performance data, you’ll help identify opportunities, coordinate cross-functional activity and support evidence-led decision making that strengthens the OOH flywheel across merchants, receivers and property hosts. This is a unique opportunity to work at the intersection of strategy, commercial performance and execution, helping deliver measurable outcomes that enhance customer experience and support the future growth of Australia Post’s Out of Home network.

This is a great opportunity for a commercially minded and analytically driven professional to turn insight into action, helping translate strategic priorities into measurable growth across the Out of Home network.

You’ll also

Commercial & Strategic Priorities

• Support the development and delivery of OOH adoption strategy into clear plans and priorities, aligning activity to enterprise objectives and commercial outcomes.
• Contribute to the identification, sizing and prioritisation of market and revenue opportunities using data, insights and performance analysis to inform decisions.
• Support the development and optimisation of the audience strategy, including segmentation, tagging, sizing, emerging trends and commercial potential.
• Support the enablement of OOH campaign activation through leveraging geo-targeting, first‑party data and marketing effectiveness metrics (Adobe) to support integrated campaigns.
• Provide insights from audience, campaign and customer performance to inform continuous optimisation, value proposition refinement, improvements in adoption and trial outcomes.
• Support OOH adoption performance governance through ROI, margin and KPI tracking to deliver impact.

About you

You thrive in roles where strategy, commercial thinking and execution come together. You bring strong strategic capability and the ability to develop clear frameworks that identify, prioritise and unlock market growth opportunities. With experience supporting growth, adoption or commercial initiatives in complex organisations, you're skilled at turning data, customer insights and market intelligence into practical actions that deliver measurable results.

You combine commercial acumen with an analytical mindset, using data modelling, performance analysis and customer insights to inform decision-making and optimise outcomes.

You enjoy working collaboratively across diverse teams, bringing stakeholders together around a common goal while balancing competing priorities in a fast-paced environment. Comfortable navigating structured program and governance environments, you have a proven ability to coordinate activity across functions, translate strategic direction into actionable plans, and communicate clear, compelling insights to senior stakeholders. Ultimately, you're motivated by solving complex problems, identifying growth opportunities and delivering lasting commercial impact.What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.