Strategic SMB Growth Partner

Square; Victoria; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Job summary

Square is seeking an account management professional in Australia (Victoria) to partner with small businesses, crafting tailored Square solutions and advocating for merchant needs. You will build trusted relationships, drive product adoption, and identify growth opportunities across your portfolio.

Join a globally distributed team, collaborating with Sales, Product and Support to deliver measurable outcomes for merchants while balancing outreach, retention, and expansion objectives.

Qualifications

• 3+ years of experience in account management, sales, or consultative roles.
• Consultative, customer-first mindset with proven advocacy for client needs and SMBs.
• Strong organisational and time management skills with high-volume outreach and follow-up.
• Excellent communication skills and ability to simplify complex ideas.
• Commercial acumen and curiosity about small business drivers.
• Growth mindset with a builder's mentality to experiment and improve.
• Track record of delivering measurable outcomes and trusted advisor status.

Responsibilities

• Own, retain, and grow a portfolio of SMB merchants, enabling adoption of Square tools.
• Advocate for merchants within Square, surfacing insights to shape products.
• Build trusted relationships with top merchants and maintain wider portfolio connections.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Balance proactive outreach with retention activities and growth opportunities.
• Collaborate with Sales, Product, Support to tailor solutions for each merchant.
• Set outcome-based growth and retention goals for your portfolio.

Skills

Account management

Sales experience

Consultative selling

Time management

Communication skills

Commercial acumen

Growth mindset

Job description

Square is seeking an account management professional in Australia (Victoria) to partner with small businesses, crafting tailored Square solutions and advocating for merchant needs. You will build trusted relationships, drive product adoption, and identify growth opportunities across your portfolio.

Join a globally distributed team, collaborating with Sales, Product and Support to deliver measurable outcomes for merchants while balancing outreach, retention, and expansion objectives.