SaaS Customer Success Manager, Connect

Objective Corporation; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Objective Corporation is seeking a Customer Success Manager for Objective Connect in Sydney. You will work hands-on with customers, build strong relationships, understand their needs, and help them get real value from the Connect platform.

You’ll focus on driving product usage, expanding relationships, and collaborating with Sales, Product, and Engineering to ensure customer success and renewals.

Qualifications

• Experience working directly with customers and building strong relationships.
• Exposure to the commercial side of a tech business—retention, renewals, growth or customer value.

Responsibilities

• Build genuine relationships with customers and become the go-to person throughout their journey with Objective Connect.
• Understand how customers work, what they need, and help them get more from the product.
• Drive product usage and identify new use cases across the organisation.
• Lead customer reviews, conversations and engagement activities that demonstrate value.

Skills

Customer relationship management

SaaS understanding

Account management

Stakeholder engagement

Sales collaboration

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Objective Corporation is seeking a Customer Success Manager for Objective Connect in Sydney. You will work hands-on with customers, build strong relationships, understand their needs, and help them get real value from the Connect platform.

You’ll focus on driving product usage, expanding relationships, and collaborating with Sales, Product, and Engineering to ensure customer success and renewals.