Renewals Manager - Informatica

Informatica Brasil; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Salesforce is seeking an Informatica Renewals Manager to own renewal processes across a portfolio, engaging customers up to 180 days before contract end. You’ll collaborate with Customer Success, Sales, Legal, and Operations to protect and grow subscription revenue while strengthening relationships.

You will analyze account usage, negotiate renewals, manage multi-stakeholder deals, and drive uplift and multi-year terms.

Qualifications

• Experience in sales, account management, or customer support within a subscription or SaaS environment.
• Understanding of the renewals cycle & process, and how to drive renewals outcomes.
• Strong negotiation and relationship-building skills; ability to work cross-functionally with Legal, Deal Strategy, and Operations.
• Ability to manage a complex sales cycle with multiple stakeholders and long lead times.
• Proficiency in using AI-powered tools to support deal analysis and renewal recommendations.

Responsibilities

• Manage end-to-end renewals with Success and Sales to retain and expand subscriptions.
• Analyze account usage to identify gaps between ownership and usage.
• Partner with Operations, Deal Strategy, and Legal to finalize renewal negotiations.
• Identify renewal risk early and build mitigation plans.
• Engage with customer decision-makers to resolve roadblocks.
• Finalize renewal bookings ahead of contract expiration.
• Drive uplift and upsell on renewal bookings.
• Support conversion of single-year to multi-year terms.
• Speak for the customer while balancing business needs.

Skills

Sales/SaaS experience

Negotiation

Relationship-building

Cross-functional collaboration

AI tools for renewal analytics

Tools

Salesforce

AI tools for deal analysis

Job description

Overview of the Role

Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You’ll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Description

Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You’ll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

• Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
• Analyze account usage data to identify gaps between what a customer owns versus what they’re actively using
• Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
• Identify renewal risk within accounts early and build mitigation plans
• Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
• Finalize renewal bookings ahead of contract expiration dates
• Drive uplift and upsell opportunities on renewal bookings to expand customer spend
• Support conversion of single-year to multi-year subscription terms
• Serve as the voice of the customer internally, while balancing what’s best for the business — building strong cross-functional relationships along the way

Required Qualifications

• Experience in sales, account management, or customer support within a subscription or SaaS environment
• Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes
• Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams
• Ability to manage a complex sales cycle involving multiple stakeholders and long lead times
• Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications

• Experience with Salesforce
• Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

Unleash Your Potential

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