Renewals Manager - Informatica

Salesforce; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Salesforce in Sydney is seeking an Informatica Renewals Manager to own the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of expiry and collaborating across customer success, legal, and operations to protect and grow subscription revenue.

You will analyze usage data, identify renewal risks, negotiate terms, and drive uplift and multi-year renewals while balancing customer needs with business goals in a hybrid, office-flex environment.

Qualifications

• Experience in sales, account management, or customer support within a subscription or SaaS environment.
• Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes.
• Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams.
• Ability to manage a complex sales cycle involving multiple stakeholders and long lead times.
• Proficiency in using AI-powered tools to support deal analysis and renewal recommendations.

Responsibilities

• Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
• Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
• Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
• Identify renewal risk within accounts early and build mitigation plans
• Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
• Finalize renewal bookings ahead of contract expiration dates
• Drive uplift and upsell opportunities on renewal bookings to expand customer spend
• Support conversion of single-year to multi-year subscription terms
• Serve as the voice of the customer internally, while balancing what's best for the business - building strong cross-functional relationships along the way

Skills

Sales experience

SaaS renewals

Negotiation

Cross-functional skills

Complex sales cycles

AI renewal analytics

Tools

Salesforce Einstein

Agentforce

Slackbot

Claude

Gemini

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview Of The Role

Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You'll partner across the full renewals lifecycle - customer success, deployment analysis, negotiations, legal and security reviews, and account collections - to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

• Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
• Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
• Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
• Identify renewal risk within accounts early and build mitigation plans
• Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
• Finalize renewal bookings ahead of contract expiration dates
• Drive uplift and upsell opportunities on renewal bookings to expand customer spend
• Support conversion of single-year to multi-year subscription terms
• Serve as the voice of the customer internally, while balancing what's best for the business - building strong cross-functional relationships along the way

Required Qualifications

• Experience in sales, account management, or customer support within a subscription or SaaS environment
• Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes
• Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams
• Ability to manage a complex sales cycle involving multiple stakeholders and long lead times
• Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications

• Experience with Salesforce
• Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, we are happy to accommodate.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.