Strategic Portfolio Lead - Customer Connections

Transgrid; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working

Parental leave 20 weeks

Novated leasing

Corporate discounts

Job summary

Transgrid recognises the importance of a seamless customer connection experience across NSW/ACT. The Customer Connection Portfolio Lead will oversee end-to-end management of the portfolio, balancing customer needs with network priorities and regulatory obligations.

You will partner with customers and internal teams to progress proposals, justify investments, and deliver clear, evidence-based decisions. Flexible working is offered as part of our commitment to wellbeing and performance.

Qualifications

• Tertiary qualification in engineering, business or commerce or equivalent experience.
• Experience developing, negotiating and managing energy infrastructure or services proposals and connection agreements.
• Sound commercial acumen and knowledge of the electricity industry and National Electricity Rules.

Responsibilities

• Manage the customer connections and operational enablement portfolio end-to-end, maintaining visibility of milestones, dependencies, risks and competing priorities.
• Develop customer strategies that align customer needs with network imperatives, commercial objectives and regulatory obligations.
• Coordinate proposals and internal investment approvals, supported by robust commercial, financial, technical and risk analysis.
• Partner with customers and internal teams to resolve barriers, communicate progress and deliver a consistent, customer-led connections experience.
• Improve connection frameworks, processes, tools and reporting to strengthen portfolio visibility and evidence-based decision-making.

Skills

Portfolio management

Commercial acumen

Stakeholder management

Energy industry knowledge

Education

Tertiary qualification in engineering or business or commerce

Job description

Transgrid recognises the importance of a seamless customer connection experience across NSW/ACT. The Customer Connection Portfolio Lead will oversee end-to-end management of the portfolio, balancing customer needs with network priorities and regulatory obligations.

You will partner with customers and internal teams to progress proposals, justify investments, and deliver clear, evidence-based decisions. Flexible working is offered as part of our commitment to wellbeing and performance.