Strategic Leader, Academic Services & Registrar

Torrens University Australia Employees, Location, Alumni; Brisbane; On-site; AUD 150,000 - 210,000; Full time

Job summary

Torrens University Australia in Sydney is seeking the Academic Registrar and Senior Director Academic Services to lead the university’s academic services ecosystem, setting strategy, standards and performance expectations across the student lifecycle.

You will oversee academic records, progression, graduations, timetabling, systems, compliance and student wellbeing, partnering with governance bodies to ensure accuracy, security and continuous improvement.

Qualifications

• Senior leader with extensive higher education, VET or dual-sector experience.
• Experience in academic planning, forecasting, timetabling, delivery readiness, systems, data and process improvement.
• Experience overseeing student wellbeing and safety, including high-risk and regulatory obligations.
• Trusted adviser who can influence senior leaders and governance bodies across complex organisational structures.
• Accomplished people leader skilled in building high-performing teams, accountability and organisational change.
• Strong knowledge of the Australian tertiary regulatory environment, including HESF, TEQSA, ASQA, ESOS, the National Code, CRICOS, VET, privacy and data requirements.
• Data-led capability in assurance, reporting, continuous improvement, automation, and AI.

Responsibilities

• Senior Leadership and Portfolio Governance: lead Academic Services by setting strategic priorities, service standards, accountabilities and performance expectations across the three-portfolio operating model.
• Academic Governance, Policy and Quality: lead academic governance and quality processes, ensuring academic rules, regulatory requirements, reporting frameworks and escalation pathways support sound decisions and continuous improvement.
• Registrar, Complaints, Appeals and Independent Assurance: provide senior oversight of the assurance function, complaints, appeals, procedural fairness and student wellbeing and safety risks while protecting independence and impartiality.
• Records, Results, Completions and Graduation: oversee the accuracy, security and integrity of student outcomes, academic records, results, completions, certification, conferral and graduation processes across the student lifecycle.
• Academic Planning, Timetabling and Delivery Readiness: lead integrated academic planning, timetabling and delivery readiness using demand, capacity, progression and workforce data to identify risks and support timely decisions.
• Systems, Data and Continuous Improvement: drive continuous improvement across Academic Services systems, processes, data and workflow by strengthening automation, data quality, controls, integrations, security and vendor delivery.

Skills

Higher ed leadership

Academic services

Governance & compliance

Data analytics

Strategic planning

Stakeholder management

Education

Postgraduate qualification

TAE40110/TAE40116 desirable

Governance/quality certification desirable

Tools

Student Information Systems

Data reporting tools

Job description

Torrens University Australia in Sydney is seeking the Academic Registrar and Senior Director Academic Services to lead the university’s academic services ecosystem, setting strategy, standards and performance expectations across the student lifecycle.

You will oversee academic records, progression, graduations, timetabling, systems, compliance and student wellbeing, partnering with governance bodies to ensure accuracy, security and continuous improvement.