Strategic Executive Officer - Governance & Finance

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Nsw Department Of Customer Service in Sydney offers an Executive Officer (Talent Pool) role to shape executive decision-making with strategic advice and coordinated action. The role supports the General Counsel, Deputy Secretary and senior leaders, turning complex information into clear recommendations.

You will oversee executive correspondence, briefing notes and reports, while coordinating priority projects across the executive office and leading a small team.

Qualifications

• Strategic and operational advisory experience to senior executives.
• Strong research, analysis and problem-solving skills.
• Excellent written communication and quality assurance for executive docs.
• Strong relationship management with senior staff and discretion.
• Experience coordinating priority projects across an executive office.
• People leadership to manage direct reports and workloads.
• Continuous improvement mindset for administrative and records management processes.
• Experience delivering policy outcomes in a complex, high-volume environment.

Responsibilities

• Provide strategic and operational advice to the General Counsel, Deputy Secretary and senior leaders, turning information into clear recommendations.
• Oversee executive and ministerial correspondence, briefing notes, submissions and reports, ensuring timely, accurate advice.
• Coordinate priority projects, issues and actions across the Office of the Deputy Secretary.
• Lead and work with direct reports, manage workloads, and build capability.
• Monitor workflow performance and improve administrative and records management processes.

Skills

Strategic thinking

Analytical thinking

Written communication

Relationship management

Project coordination

People leadership

Process improvement

Governance & delivery

Education

Relevant tertiary qualifications

Job description

Executive Officer (Talent Pool)

Posted today

Job Description

Shape executive decision-making through strategic advice, clear insights and coordinated action.

• Recruitment process to establish Talent Pool for future opportunities at our department
• Office located in Sydney CBD or Parramatta with flexible working supported
• Salary relative to experience and ranges from $154,231.00 to $178,369.00 plus super (Clerk Grade 11/12)

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As the Executive Officer, you will provide strategic and operational advice to the General Counsel, Deputy Secretary and/or other senior leaders at our department, helping turn complex information into clear recommendations that support informed decision-making. You will bring an independent perspective and coordinate input from across the Group to ensure advice is accurate, well-reasoned and responsive to emerging priorities.

This is an opportunity to work at the centre of executive decision-making, coordinating priority projects, issues and actions across the Office of the Deputy Secretary. You will oversee executive and ministerial correspondence, briefing notes, submissions and reports, working closely with key staff to deliver timely, high-quality information and keep sensitive and emerging matters in focus.

Working with complex issues and competing deadlines, you will strengthen coordination between the Deputy Secretary’s office and senior management, finding practical solutions where there may be little precedent. You will lead and support direct reports, manage workloads and build capability, while monitoring workflow performance and improving administrative and records management processes to deliver responsive, consistent executive support.

What you'll bring to the role

• The ability to provide strategic and operational advice to senior executives, applying an independent perspective and sound judgement to support informed decisions.
• Strong research, analysis and problem-solving skills to evaluate information from multiple sources and develop practical recommendations on sensitive, complex and emerging issues, including where there is little precedent.
• Excellent written communication and quality assurance skills to oversee executive and ministerial correspondence, briefs, submissions and reports, ensuring clear, accurate advice and timely responses.
• Strong relationship management skills to work collaboratively with key staff and senior management, maintaining effective communication and discretion on sensitive, complex or time-critical matters.
• The ability to coordinate priority projects, issues and actions across an executive office, balancing competing deadlines and responding quickly to emerging priorities to support effective governance and delivery.
• People leadership skills to support direct reports, build capability and manage performance and workloads to deliver high-quality, responsive and consistent executive support services.
• A continuous improvement mindset, with the ability to review administrative and records management processes, monitor and report on workflow performance, identify risks and resolve bottlenecks.
• Relevant tertiary qualifications and/or proven experience delivering policy outcomes, strategic planning or performance improvement within a complex, sensitive and high-volume environment

For more details about this role, read the full Role Description here:

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Applications close Wednesday, 4 November at 11:55PM. Should you require further information about the role please contact Belinda Sheather, Manager DLO Programs.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.