Strategic Executive Advisor - Governance & Finance (Flexible)

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Nsw Department Of Customer Service in Sydney offers an Executive Officer (Talent Pool) role to shape executive decision-making with strategic advice and coordinated action. The role supports the General Counsel, Deputy Secretary and senior leaders, turning complex information into clear recommendations.

You will oversee executive correspondence, briefing notes and reports, while coordinating priority projects across the executive office and leading a small team.

Qualifications

• Strategic and operational advisory experience to senior executives.
• Strong research, analysis and problem-solving skills.
• Excellent written communication and quality assurance for executive docs.
• Strong relationship management with senior staff and discretion.
• Experience coordinating priority projects across an executive office.
• People leadership to manage direct reports and workloads.
• Continuous improvement mindset for administrative and records management processes.
• Experience delivering policy outcomes in a complex, high-volume environment.

Responsibilities

• Provide strategic and operational advice to the General Counsel, Deputy Secretary and senior leaders, turning information into clear recommendations.
• Oversee executive and ministerial correspondence, briefing notes, submissions and reports, ensuring timely, accurate advice.
• Coordinate priority projects, issues and actions across the Office of the Deputy Secretary.
• Lead and work with direct reports, manage workloads, and build capability.
• Monitor workflow performance and improve administrative and records management processes.

Skills

Strategic thinking

Analytical thinking

Written communication

Relationship management

Project coordination

People leadership

Process improvement

Governance & delivery

Education

Relevant tertiary qualifications

Job description

Nsw Department Of Customer Service in Sydney offers an Executive Officer (Talent Pool) role to shape executive decision-making with strategic advice and coordinated action. The role supports the General Counsel, Deputy Secretary and senior leaders, turning complex information into clear recommendations.

You will oversee executive correspondence, briefing notes and reports, while coordinating priority projects across the executive office and leading a small team.