Enterprise PKI & TLS Success Manager

DigiCert

Melbourne

On-site

AUD 90,000 - 140,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation

Generous paid time off

Health and wellness support

Education assistance

Job summary

DigiCert is seeking a Customer Success Manager to manage large Enterprise PKI, IoT and TLS clients. You will build and maintain strong relationships, act as the primary contact, and guide cross-functional teams including Product, Services, Support and Sales to meet client objectives and drive value.

The role emphasizes proactive communication, renewal management, and opportunities to expand service adoption, ensuring premium clients receive the right support at the right time.

Qualifications

2+ years in customer success/relationship/account management.
Experience with enterprise customers.
Experience with CRM tools and Salesforce.

Responsibilities

Understand and articulate a customer's business objectives and how DigiCert's solutions impact them.
Develop and manage strong relationships with internal teams across DigiCert.
Present customer business reviews to executives and stakeholders.
Monitor renewals and expirations to avoid service disruption.
Provide escalation management and communicate status of issues to stakeholders.
Drive customer satisfaction and renewals of entitlements and solutions.

Skills

Customer success

Relationship mgmt

Communication

CRM tools

Salesforce

Project management

Education

Project management certification

Tools

MS Office Suite

Salesforce

Job description

The role emphasizes proactive communication, renewal management, and opportunities to expand service adoption, ensuring premium clients receive the right support at the right time.

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