Strategic CSM: Enterprise Data Adoption Leader

Cloudera; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Generous PTO Policy

Flexible WFH Policy

Mental & Physical Wellness programs

Phone and Internet Reimbursement

Continued Career Development

Comprehensive Benefits and Competitive

Volunteer Time

Employee Resource Groups

Job summary

Cloudera is seeking a Strategic Customer Success Manager in Australia to drive adoption of our data platform with top enterprise customers. You will partner with stakeholders across Engineering, Product Management and Services to plan and execute success initiatives.

The role requires strong communication, project leadership, and experience with large-scale data platforms. On-site collaboration with government and enterprise clients is common, with flexible WFH options available.

Qualifications

• Fluent English; other languages a plus.
• 5–8+ years of relevant experience.
• Experience with large-scale data platforms.
• Experience with software implementation and upgrade management.
• Experience with the Australian Government.

Responsibilities

• Exemplify strong customer facing skills and stakeholder management.
• Take ownership for the customer’s product adoption of Cloudera products and Success Plan.
• Have experience operating on-site with large enterprise customers.
• Liaise and facilitate with key internal and external stakeholders.
• Have clear and concise communication skills.
• Take an Ownership mentality over your customers and work.
• Be comfortable with program, project management.
• Anticipate and mitigate complex risks.
• Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes.
• Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.

Skills

Stakeholder management

Customer advocacy

Strategic planning

Communication skills

Program management

Risk mitigation

Data storytelling

On-site enterprise experience

Team collaboration

ITIL familiarity

Large-scale data platforms

Education

Bachelor's degree or higher

Tools

Oracle

MySQL

Teradata

Job description

Cloudera is seeking a Strategic Customer Success Manager in Australia to drive adoption of our data platform with top enterprise customers. You will partner with stakeholders across Engineering, Product Management and Services to plan and execute success initiatives.

The role requires strong communication, project leadership, and experience with large-scale data platforms. On-site collaboration with government and enterprise clients is common, with flexible WFH options available.