Senior Enterprise CSM: AI, ROI & Growth

Cyara; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Cyara is seeking a Sr. Customer Success Manager in Australia to drive value for enterprise customers across voice, digital, and AI-powered channels. You will own outcomes, articulate ROI to executives, and lead the full customer journey including professional services engagements.

The role requires building adoption plans, delivering insights for improvement and growth, and coordinating cross-functional teams across time zones. Occasional travel may be needed to support strategic accounts.

Qualifications

• 5+ years in a Customer Success role.
• Experience managing large multinational accounts.
• Ability to articulate ROI to executives and stakeholders.
• Coordinate across Sales, Product, Support, and Professional Services.

Responsibilities

• Own customer outcomes and ensure value throughout the lifecycle.
• Articulate Cyara's value with measurable ROI to executives.
• Manage the customer journey including professional services engagements.
• Develop adoption and value plans for long-term success and growth.
• Provide insights to identify improvements and expansion opportunities.
• Lead Executive Business Reviews and regular check-ins with customers.
• Coordinate global resources and travel as needed.

Skills

Customer success

Enterprise accounts

ROI articulation

Program management

Cross-functional coordination

APAC markets

SaaS

AI familiarity

Education

Bachelor's degree

Job description

Cyara is seeking a Sr. Customer Success Manager in Australia to drive value for enterprise customers across voice, digital, and AI-powered channels. You will own outcomes, articulate ROI to executives, and lead the full customer journey including professional services engagements.

The role requires building adoption plans, delivering insights for improvement and growth, and coordinating cross-functional teams across time zones. Occasional travel may be needed to support strategic accounts.