Strategic Communications Adviser

EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY; Melbourne; Hybrid; AUD 110,000 - 134,000; Full time

Benefits offered by this job

Employee assistance program

Discounted health insurance

Emergency Memberlink discount card

Free staff parking

Salary packaging options

Job summary

Triple Zero Victoria is seeking a Strategic Communications Advisor to support the Next Gen CAD program. The role focuses on cohesive strategic communication and engagement to enable successful organisational change and operational readiness.

Reporting to the Senior Manager, Stakeholder Engagement, you will design and deliver key communications initiatives and plans, engaging multiple levels of the organisation while adapting to shifting priorities in a hybrid work environment in Burwood East,

Qualifications

• Diploma/Tertiary qualification in Communications and Engagement or related discipline.
• Demonstrated high-level strategic communication capabilities.
• Experience in stakeholder engagement, preferably with government or emergency organisations.
• Excellent verbal and written communication skills and personal presentation.
• Design and development of communications across multiple channels and platforms including Microsoft Applications and SharePoint.

Responsibilities

• Provide strategic communications advice and deliver change communications.
• Drive, develop and implement Strategic Communication Plans.
• Write accurate, timely, and purpose-driven communications engaging all levels of the organisation.
• Respond to changing priorities with an adaptive, resilient approach.

Skills

Strategic communications

Stakeholder engagement

Verbal and written communication

Cross-channel communications

Facilitation and liaison

Education

Diploma/Tertiary qualification in Communications and Engagement

Tools

Microsoft Applications

SharePoint

Job description

Select how often (in days) to receive an alert: Create Alert

Job Function: Information and Communications Technology

Job Requisition ID: 3084

• Impactful role; design and lead the communications strategy on a critical TZV project
• Work as part of a dedicated, community focussed organisation
• Two year fixed-term position in Burwood East | $121,994.00 plus superannuation | Hybrid work arrangement

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

Supporting the delivery of the Next Generation Computer Aided Dispatch (Next Gen CAD) program, the Strategic Communications Advisor is a key communications and engagement role.

The role supports the delivery of the organisational change and operational readiness activities in providing cohesive strategic communication and engagement experience that enables the successful implementation of Next Gen CAD.

Reporting to the Senior Manager, Stakeholder Engagement, the role designs, drives and delivers key, planned, people- focused communication initiatives and develops effective communication strategies that support the Next Gen CAD program.

Day to day responsibilities include:

• Providing strategic communications advice and the effective delivery of change communications
• Drive, develop and implement Strategic Communication Plans
• Write accurate, timely and purpose driven communications that engage all levels of the organisation
• Respond to changing priorities and demands with an adaptive, resilient and flexible approach

About You

The preferred candidate will have a Diploma/Tertiary qualification in Communications and Engagement or related discipline, as well as the following -

• Demonstrated high-level strategic communication capabilities and experience, including in contemporary communication strategies that support change management.
• Experience in stakeholder engagement, preferably with government, statutory or emergency organisations.
• Excellent verbal and written communication skills and personal presentation.
• Demonstrable skills in the design and development of communications across a range of communication channels and platforms including Microsoft Applications and SharePoint.
• Strong interpersonal skills with a variety of stakeholders and demonstrable facilitation and liaison skills.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking servicesand gym membership
• ‘Emergency Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [e-mail].

Applications must be submitted by 11.59pm, Monday 16 November, 2026.