Strategic Client Relations & Growth Manager

ScotPac Business Finance; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Wellness benefit

Birthday leave

Parental leave

Professional development

Charity & volunteer leave

Job summary

ScotPac is seeking a Client Relationship Manager in Australia to oversee and grow a portfolio of SME clients, delivering exceptional service while maintaining robust risk controls. You will build trusted stakeholder relationships and maximise funding facilities, collaborating across the business to tailor client solutions.

You will monitor risk, drive portfolio growth, support onboarding and facility changes, and ensure accurate recording of client interactions.

Qualifications

• Experience in relationship or account management in financial services.
• Strong customer service and stakeholder management skills.
• Solid commercial and risk management awareness.
• Excellent communication, organisational, and time management.
• Collaborative and proactive approach to client outcomes.

Responsibilities

• Manage and grow a portfolio of clients, delivering exceptional service and building strong relationships with key stakeholders.
• Monitor and manage risk, identifying and resolving issues early to protect ScotPac's exposure.
• Drive portfolio growth by maximising funding opportunities, customer retention, and revenue outcomes.
• Support client onboarding, facility changes, and funding processes, ensuring timely and accurate execution.
• Collaborate with internal teams to deliver outstanding customer outcomes and ensure all client interactions are accurately recorded.

Skills

Relationship mgmt

Account mgmt

Commercial finance

Banking

Client-facing

Job description

As a Client Relationship Manager, you will be responsible for managing and growing a portfolio of clients by delivering exceptional service, maintaining strong risk controls, and identifying opportunities to enhance client outcomes and portfolio performance.

You will develop trusted relationships with key stakeholders, ensure clients maximise the value of their funding facilities, and work collaboratively across the business to deliver tailored solutions that support client success.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you will make an impact

In this role, you will combine your relationship management expertise, commercial acumen, and risk management capabilities to support and grow a portfolio of clients. You will play a key role in maintaining client satisfaction, protecting ScotPac's interests, and driving sustainable portfolio growth.

What you will do

• Manage and grow a portfolio of clients, delivering exceptional service and building strong relationships with key stakeholders.
• Monitor and manage risk, identifying and resolving issues early to protect ScotPac's exposure.
• Drive portfolio growth by maximising funding opportunities, customer retention, and revenue outcomes.
• Support client onboarding, facility changes, and funding processes, ensuring timely and accurate execution.
• Collaborate with internal teams to deliver outstanding customer outcomes and ensure all client interactions are accurately recorded.

As a Client Relationship Manager, you will be responsible for managing and growing a portfolio of clients by delivering exceptional service, maintaining strong risk controls, and identifying opportunities to enhance client outcomes and portfolio performance.

You will develop trusted relationships with key stakeholders, ensure clients maximise the value of their funding facilities, and work collaboratively across the business to deliver tailored solutions that support client success.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you will make an impact

In this role, you will combine your relationship management expertise, commercial acumen, and risk management capabilities to support and grow a portfolio of clients. You will play a key role in maintaining client satisfaction, protecting ScotPac's interests, and driving sustainable portfolio growth.

What you will do

• Manage and grow a portfolio of clients, delivering exceptional service and building strong relationships with key stakeholders.
• Monitor and manage risk, identifying and resolving issues early to protect ScotPac's exposure.
• Drive portfolio growth by maximising funding opportunities, customer retention, and revenue outcomes.
• Support client onboarding, facility changes, and funding processes, ensuring timely and accurate execution.
• Collaborate with internal teams to deliver outstanding customer outcomes and ensure all client interactions are accurately recorded.

What you will bring with you

• Experience in relationship management, account management, commercial finance, banking, or a similar client-facing role.
• Strong customer service and stakeholder management skills, with the ability to build trusted relationships.
• Sound commercial and risk management awareness with strong problem-solving capabilities.
• Excellent communication, organisational, and time management skills.
• A collaborative and proactive approach, with a passion for delivering exceptional customer outcomes.

What We Bring

• We support all types of flexible working to allow you to balance work, life, and passions.
• Wellness benefit centred around your physical, mental, financial, and social health including a $299 to spend on your health each year.
• Birthday leave, Leave incentive policy, Mental Health Relief Day.
• Up to 40 hours paid Pre-Natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers
• Collaborative and inclusive culture – everyone is friendly and happy to help.
• Support of ongoing professional development and professional certifications.
• Charity events with all donations doubled by the company + 2 days volunteer leave per annum.

Our clients come from all walks of life and so do we.A key foundation at ScotPac is respect and care and this is true no matter your background.We believe diversity makes our thinking stronger and our company greater.If this aligns with your foundations, we would love to hear from you.

If you require any adjustments to support you in the recruitment process, please contact us at ***************@scotpac.com.au. We are committed to providing an accessible and supportive recruitment experience for all candidates.

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.

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