Strategic Client Manager — Growth & Retention

Corporate Travel Management; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

Perkbox discounts

Learning & development

Annual Volunteer Day

Chillout Days

Flexible hybrid working

Additional annual leave

Paid parental leave

Wellbeing support

Job summary

Corporate Travel Management is seeking a commercially minded Client Manager to nurture a defined portfolio of clients, drive retention and ensure measurable value from CTM’s products and services. You’ll build trusted relationships and tailor CTM’s solutions to client goals.

This role emphasizes strong contract management, data-driven decisions, and cross-functional collaboration with stakeholders across procurement, finance and leadership, delivering exceptional service and contributing to

Qualifications

• Strong contract and commercial management experience, with exceptional attention to detail.

Responsibilities

• Build and maintain strong relationships across operational, procurement, financial and senior leadership stakeholders.
• Drive commercial outcomes across your portfolio, with a focus on client profitability, transaction volumes and budget management.
• Own and understand client contracts, including service levels and performance against agreed commitments.
• Prepare for and participate in regular 1:1 meetings with your Strategic Lead, using data and insights to drive client outcomes.
• Deliver client reporting and travel analysis, identifying potential savings, trends and opportunities to improve the customer experience.
• Represent CTM professionally across client meetings, phone interactions and external events, ensuring all client engagements are well prepared and impactful.

Skills

Contract management

Commercial acumen

Negotiation

Communication skills

Time management

Professional development

Cultural awareness

Power BI

Tools

Power BI

Dynamics 365

Excel

PowerPoint

Job description

Corporate Travel Management is seeking a commercially minded Client Manager to nurture a defined portfolio of clients, drive retention and ensure measurable value from CTM’s products and services. You’ll build trusted relationships and tailor CTM’s solutions to client goals.

This role emphasizes strong contract management, data-driven decisions, and cross-functional collaboration with stakeholders across procurement, finance and leadership, delivering exceptional service and contributing to