Client Growth & Retention Manager

Corporate Travel Management (CTM) Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

Perkbox – retail, lifestyle, discounts

Learning & development – LinkedIn

Volunteer Day

Chillout Days

Flexible hybrid working

Additional annual leave purchase

Parental leave

Sonder – wellbeing & EAP

Job summary

Corporate Travel Management (CTM) Group is seeking a commercially minded Client Manager to nurture long-term client relationships and drive retention across a defined portfolio. You will tailor CTM’s solutions to client goals and contribute to revenue and profitability while delivering an exceptional customer experience.

You’ll build partnerships with stakeholders across procurement, finance and leadership, identify opportunities for growth and manage risk using data-driven insights to inform

Qualifications

• Strong contract and commercial management experience.
• Ability to use data and insights to inform commercial recommendations.
• Strong negotiation skills with a track record of positive outcomes.
• Excellent communication and presentation skills across all levels of stakeholders.
• Excellent organisational and time management skills with competing priorities.
• Proactive and committed to continuous learning and development.
• Demonstrated commitment to cultural awareness, inclusion and collaboration.

Responsibilities

• Build and maintain strong relationships across operational, procurement, financial and senior leadership stakeholders.
• Proactively identify, manage and mitigate customer risk, maintaining accurate CRM records and risk mitigation plans.
• Drive commercial outcomes across your portfolio, focusing on client profitability, volumes and budget management.
• Own and understand client contracts, including SLAs and performance against commitments.
• Prepare for and participate in regular 1:1 meetings with your Strategic Lead using data to drive outcomes.
• Deliver client reporting and travel analysis, identifying savings, trends and opportunities to improve the customer experience.
• Represent CTM professionally in meetings, calls and events with well-prepared client engagements.

Skills

Contract & commercial management

Data-driven decisions

Negotiation skills

Communication & presentation

Organisational & time management

Continuous learning

Cultural awareness & collaboration

Tools

PowerPoint

Outlook

Word

Excel

Dynamics 365

Power BI

Job description

Corporate Travel Management (CTM) Group is seeking a commercially minded Client Manager to nurture long-term client relationships and drive retention across a defined portfolio. You will tailor CTM’s solutions to client goals and contribute to revenue and profitability while delivering an exceptional customer experience.

You’ll build partnerships with stakeholders across procurement, finance and leadership, identify opportunities for growth and manage risk using data-driven insights to inform