Strategic Account Manager - Asia Desk

Corpay Technologies India Private Limited; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Corpay is seeking a dynamic Account Manager to join our Asia Desk team, responsible for managing and growing relationships with our top 50 Asia Desk clients. You will be the primary point of contact, ensuring a high level of service and deep understanding of each client's FX needs.

You’ll coordinate with internal teams, share market insights and resources, organize client events, and maintain CRM records to monitor KPIs and support long-term growth with senior stakeholders.

Qualifications

• Fluent in Mandarin and English.
• Experience in financial markets and FX/currency risk.
• CRM system experience (Salesforce) preferred.

Responsibilities

• Manage and grow a portfolio of Corpay’s top 50 Asia Desk clients.
• Serve as primary client contact, delivering high service levels.
• Organise regular client catch-ups and engagement plans.
• Share FX market insights and resources with clients.
• Collaborate with internal teams to address client needs.

Skills

Mandarin

English

CRM experience

Sales confidence

KPI reporting

Tools

Salesforce

Job description

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# Your role
Manage and grow relationships with Corpay’s top 50 Asia Desk clients by providing excellent customer service, understanding their FX and currency risk management needs, and identifying opportunities to strengthen client relationships. Responsibilities include regular client engagement, coordinating client events, sharing market insights, maintaining accurate CRM records, monitoring KPIs, and collaborating with internal teams to ensure client satisfaction, retention, and long-term business growth. Proficiency in Mandarin and English is essential.
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What you'll be doing

Corpay is seeking a dynamicAccount Managerto join ourAsia Desk team, responsible for managing and growing relationships with our top 50 Asia Desk clients.

This is a key relationship-focused role, centered on delivering an exceptional client experience, strengthening long-term partnerships, and identifying opportunities to deepen and expand existing client relationships.

In this role, you’ll work closely with your manager and internal teams to develop and maintain strong, strategic relationships across a portfolio of high-value Asia Desk clients. You’ll take a proactive approach to client engagement, building regular touchpoints, coordinating relationship-building activities, and ensuring clients have access to relevant market updates, insights and Corpay resources.

You’ll develop a deep understanding of each client’s business and FX requirements, proactively identify opportunities to support their evolving needs, and ensure our highest-value clients remain well supported, informed and connected to Corpay.

Key Responsibilities

Client Relationship Management

• Manage and nurture a portfolio of Corpay’s top 50 New Business Clients (Asia Desk), building strong and trusted relationships with key client stakeholders.
• Act as the primary point of contact for assigned clients, ensuring they receive a consistently high level of service and support.
• Proactively organise regular client catch-ups to understand client needs, review their experience with Corpay, and identify opportunities to further support their business.
• Develop and maintain structured engagement plans for top 50 Asia Desk clients, ensuring consistent communication and meaningful relationship touchpoints.
• Monitor client engagement, satisfaction, activity and overall relationship health, proactively addressing issues or opportunities as they arise.
• Support the ongoing retention and development of existing client relationships by delivering a proactive and personalised client experience.

Client Engagement & Events

• Coordinate and facilitate off-site client catch-ups and relationship-building activities for priority clients.
• Work closely with Marketing to identify and provide lists of eligible clients for relevant Corpay client events and initiatives.
• Ensure clients have timely access to relevant market updates, FX insights, research and educational content to support their decision-making.
• Communicate relevant Corpay products, services, market insights and resources to clients based on their individual needs and circumstances.

Internal Collaboration & Account Management

• Collaborate with internal teams to ensure client needs are communicated effectively and followed through to resolution.
• Maintain accurate and up-to-date client records, engagement activity, notes and relevant account administration.
• Monitor relevant client and portfolio KPIs, providing regular updates to management on engagement, retention, activity and relationship performance.
• Contribute to initiatives that enhance the overall client experience and strengthen Corpay’s relationships with its key clients.

Qualifications & Experience

Experience & Financial Markets Knowledge

• Proficient inMandarin and English.
• Proven experience in financial markets, with an understanding of FX hedging principles or a strong willingness to develop expertise in FX and currency risk management.
• Experience with CRM systems (e.g. Salesforce.com) preferred.
• Demonstrated sales confidence during the interview process.
• Ability to work effectively in a metrics and KPI-driven reporting environment.

Communication & Relationship Skills

• Exceptional interpersonal, verbal and written communication skills.
• Strong sense of professionalism.
• Confidence to liaise with Directors and C-Level Executives of large corporations.
• Tenacity, resilience and a positive outlook.
• Strong ability to build and maintain trusted relationships with senior client stakeholders.

Personal Attributes & Approach

• Ability to work independently and as part of a team.
• Proactive approach to client engagement and relationship management.
• Strong organisational skills, with the ability to manage multiple client relationships and priorities effectively.

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About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy .

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.