Academic Services Compliance and Reporting Specialist

Torrens Global Education Services Pty Limited; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Study benefits

B Corp values

Internal opportunities

Student-centred environment

Job summary

Torrens University Australia is seeking an Academic Services Compliance and Reporting Specialist to coordinate compliance, risk, assurance and reporting across Academic Administration Services and Student Experience. You will help maintain governance information, support regulatory requirements and provide evidence-based analysis for risk management and service improvement.

The role also handles external complaints and National Student Ombudsman matters, escalating high-risk issues and guiding

Qualifications

• Bachelor's degree in business, education, law, governance, compliance, risk, quality, data, student administration or related discipline.
• Qualifications or professional development in compliance, risk, audit, quality assurance, project management, data analysis or business improvement are desirable.

Responsibilities

• Manage compliance, risk and assurance activities, maintain registers and evidence, conduct assurance reviews, and track corrective actions.
• Prepare quarterly reports, validate data, identify trends and anomalies, and maintain reporting documentation and evidence trails.
• Coordinate complaints and investigations, prepare evidence-based responses, monitor deadlines, and track outcomes and remedial actions.
• Coordinate compliance and improvement initiatives, including policies, processes, controls, milestones, dependencies, risks and stakeholder consultation.
• Analyse student feedback, complaints and service trends, and use approved digital and AI tools responsibly to support improvement and reporting.

Skills

Compliance

Risk management

Reporting

Data analysis

Stakeholder coordination

Education

Bachelor's degree

Compliance training

Quality assurance

Job description

Who we are:

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. A progressive university, we ground our studies in industry. Expert academics bring their insights into the classroom, with a range of assessment types that aim to be authentic and informed by industry needs. Bridging the gap between study and work, our educators prepare students for career success and connect them with future employers. Building relevant skills, experience and networks from day one, students don’t just learn about their industry, they live it.

What’s the job?

The Academic Services Compliance and Reporting Specialist supports the Associate Registrar, Student Governance and Compliance, by coordinating compliance, risk, assurance, reporting and business improvement activities across Academic Administration Services and Student Experience. You will help maintain reliable governance information and evidence, support the implementation of regulatory and policy requirements, and provide reporting and analysis that assists risk management, assurance and service improvement. The role also provides delegated operational support for external complaints and National Student Ombudsman matters, escalating complex or high-risk issues to the Associate Registrar.

Principle accountabilities (but not limited to):

• Compliance, Risk and Assurance: manage compliance, risk and assurance activities, maintain registers and evidence repositories, conduct assurance reviews, and track corrective actions.
• Reporting, Data Quality and Performance: prepare quarterly reports, validate data, identify trends and anomalies, and maintain reporting documentation and evidence trails.
• External Complaints and National Student Ombudsman: coordinate complaints and investigations, prepare evidence-based responses, monitor deadlines, and track outcomes and remedial actions.
• Implementation and Business Improvement: coordinate compliance and improvement initiatives, including policies, processes, controls, milestones, dependencies, risks and stakeholder consultation.
• Student-Centred Insight and Responsible AI: analyse student feedback, complaints and service trends, and use approved digital and AI tools responsibly to support improvement and reporting.

Who you are:

An experienced compliance, risk, assurance, reporting or business improvement professional who has worked in a complex or regulated environment, preferably higher education, vocational education or a comparable sector. Experienced in coordinating projects or improvement initiatives from planning through to implementation and follow-through. Confident maintaining risk registers, action plans, controls, evidence, reporting schedules and data-quality processes. Skilled in preparing reports, dashboards or briefing materials that identify trends, quantify activity and support sound decision-making. Experienced in coordinating sensitive complaints, regulatory investigations or National Student Ombudsman matters, including evidence collation, stakeholder coordination and deadline management. A clear and concise written communicator with strong analytical capability, attention to detail and confidence working with data, trends, metrics and quality checks. Able to exercise sound judgement, identify matters requiring escalation and follow issues through to resolution. Collaborative and student-centred, with the ability to build constructive relationships and coordinate contributions across multiple teams without direct authority. Digitally confident, including the responsible use of reporting tools, workflow systems and artificial intelligence with human oversight.

Qualifications

Bachelor's degree in business, education, law, governance, compliance, risk, quality, data, student administration or a related discipline, or equivalent relevant professional experience. Qualifications or professional development in compliance, risk, audit, quality assurance, project management, data analysis or business improvement are desirable.

What we offer:

• Study free in a course or degree related to your position.
• B Corp certified university - values driven and purpose led.
• Access to internal opportunities - be supported to learn, grow and move across the organisation.
• A collaborative, student-focused environment where you can help shape the future of academic services.

Hiring process

We aim to provide you with the information you need at each stage of this process to help you present your best self. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

Job reference

R31277 To ensure a fair and thorough review process, applications for this role will close on 12 November 2026. Please note, we may close applications earlier should a suitable candidate be identified. You can expect to hear from our Talent Acquisition team after this date with updates regarding your application.

About diversity and inclusion

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business. We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.