Store Operations Leader – Customer Service & Growth

Ampol Retail Store; City Of Busselton; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

World-Class Training

Competitive Salary

Career Advancement

Inclusive Culture

Job summary

Ampol is seeking an Assistant Store Manager to join our team and help coach and inspire staff, enhance customer service, and improve operational skills across the store. You will support opening/closing, cash handling, and safety compliance while driving a positive, collaborative work environment.

Key responsibilities include leading customer service excellence, managing inventory, driving profitability, and executing our convenience retail strategy.

Qualifications

• Experience in retail or customer service.
• Ability to operate POS and handle cash accurately.
• Strong communication and teamwork skills.
• Willingness to work across a 7-day roster, including nights and weekends.

Responsibilities

• Customer Service Excellence: Lead by example in providing outstanding customer service and addressing inquiries and complaints.
• Inventory Management: Assist in stock monitoring, ordering, and keeping the store well-stocked.
• Drive Performance: Focus on profitability while managing costs and waste.
• Adapt and Excel: Thrive in a fast-paced, compliance-driven environment and balance priorities.
• Execute Strategy: Bring Ampol’s convenience retail strategy to life.
• Availability Required: Able to work weekends and overnights when needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

POS system

Job description

Ampol is seeking an Assistant Store Manager to join our team and help coach and inspire staff, enhance customer service, and improve operational skills across the store. You will support opening/closing, cash handling, and safety compliance while driving a positive, collaborative work environment.

Key responsibilities include leading customer service excellence, managing inventory, driving profitability, and executing our convenience retail strategy.