Store Manager - Werribee

H&M; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

25% off Brand products

Up to 26 weeks parental leave

Online learning platform & wellbeing

Job summary

H&M Group in Melbourne, Australia, is seeking a Store Manager to lead a high-performing team and deliver an exceptional customer experience while ensuring our brand standards and commercial priorities are met. This role requires strong leadership, market awareness, and a passion for fashion.

You will drive sales, analyze performance, manage staff scheduling, and nurture talent to maintain a competitive edge in a dynamic retail environment.

Qualifications

• Experience in retail management and operations.
• Proven leadership and coaching ability.
• Proven results using customer-centric reporting and tools.
• Expertise in sales planning, analysis, and follow-up.

Responsibilities

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
• Stay informed about your store’s strengths, opportunities, and local market needs.
• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.
• Manage scheduling and store maintenance efficiently, aligning with budgets and priorities.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Skills

Retail management

Leadership

Sales planning

Customer experience

People development

Analytical

Job description

WHAT YOU’LL DO

As a Store Manager, you’ll oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store’s local context. Acting in line with our values, you’ll drive both your success and the company’s success.

You will:

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
• Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.
• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.
• Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

• Experience in retail management and operations.
• A proven track record of strong leadership, with a passion for coaching and developing teams while exemplifying company values and culture.
• Proven results using customer centric reporting and tools.
• Expertise in sales planning, analysis, and follow-up.
• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Motivated to create great customers experiences while promoting and driving sales.
• Ambitious and motivated by performance, competition, and achieving goals.
• Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.
• Flexible and solution oriented.
• Passionate about fashion trends, commerciality, and visual presentation, with a keen awareness of competitors.

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe.
• Up to 26 weeks of company paid parental leave for eligible team members.
• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow.

JOIN US

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Store Manager - Werribee, Werribee, Australia