Department Manager 38hr - Erina Fair

H&M; Central Coast; Sur place; AUD 75 000 - 93 000; Plein temps

Résumé du poste

H&M Group is seeking a Department Manager to lead a store team, uphold outstanding customer experiences, and drive commercial performance through excellent operational and visual standards. You’ll recruit, coach, and develop colleagues while promoting our fashion to customers and maintaining stock levels.

As part of the Store Team, you’ll collaborate with area colleagues to share insights, set goals, analyse sales, and implement plans that grow profits and sustain a competitive edge across

Qualifications

• Experience in retail management and operations.
• Strong leadership skills, coaching teams, and upholding company values.
• Expertise in sales planning, analysis, and reporting using customer-centric tools.

Responsabilités

• Lead your team to deliver an outstanding customer experience with strong operational and visual standards.
• Promote and sell our products to customers.
• Take responsibility for store and department strengths, analyze sales, identify opportunities, set goals, and plan to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during customer interactions.
• Work with the wider Area Team to share insights and drive success across stores.

Connaissances

Retail management

Leadership coaching

Sales planning & analysis

Description du poste

WHAT YOU’LL DO

As aDepartment Manager,you’llbe the leader supporting and encouraging your whole team.By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit,you’llcreate an environment where everyone can thrive.Acting in line with our values,you’llcontribute to both your own success and the success of the company.

You will:

Lead your team to deliver an outstanding customer experience by ensuringexcellent operational and visual standards, while actively promoting and selling our products.

Take responsibility for your store and department’s strengths, analyse sales performance,identifycommercial opportunities, set goals, and create plans tooptimizeresults, profits, and stock levels.

Manage team planning, scheduling, and ensure seamless opening and closing routines.

Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

Stay updated on fashion trends, customer preferences, and competitors tomaintaina competitive edge.

Representyourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors,DepartmentManagers,Store Managersand Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment.You’llalso connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team,you'llplay a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

We are looking for people with…

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertisein sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customers experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators,creative,and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays,Arket, & Other Stories across the globe.
• Up to 26 weeks of company paid parental leave for eligible team members.
• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment toidentifyingand developing internal talent. When you grow, we grow.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all,it’sour people who make us who we are.

After completing the assessment,you’llhave the opportunity to share feedback and ask questions.