Store Manager - Warringah

H&M; Australia; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

25% staff discount

Career progression

Parental leave 26 weeks

Online learning platform access

Wellbeing support (EAP)

Flare membership discounts

Job summary

H&M Australia NSW is seeking a Store Manager to oversee the customer experience, visual standards, and store performance in line with global strategies and local context. You will lead a diverse team, manage scheduling and stock, analyse sales, recruit and develop staff, stay ahead on fashion trends, and represent the brand with integrity in every customer interaction.

This role offers growth within a global fashion company, with competitive pay and comprehensive benefits including staff

Qualifications

• Experience in retail management and operations.
• Proven track record of strong leadership with coaching and developing teams.
• Proven results using customer-centric reporting and tools.
• Expertise in sales planning, analysis, and follow-up.
• Strong and confident leaders who inspire and develop their teams with integrity.
• Motivated to create great customer experiences while promoting and driving sales.
• Ambitious and motivated by performance, competition, and achieving goals.
• Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.

Responsibilities

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
• Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.
• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.
• Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Job description

WHAT YOU’LL DO

As a Store Manager, you’ll oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store’s local context. Acting in line with our values, you’ll drive both your success and the company’s success.

You will:

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.


• Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.


• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.


• Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.


• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.


• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.


• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in retail management and operations.


• A proven track record of strong leadership, with a passion for coaching and developing teams while exemplifying company values and culture.


• Proven results using customer centric reporting and tools.


• Expertise in sales planning, analysis, and follow-up.


• Strong and confident leaders who inspire, coach, and develop their teams with integrity.


• Motivated to create great customers experiences while promoting and driving sales.


• Ambitious and motivated by performance, competition, and achieving goals.


• Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.


• Flexible and solution oriented.


• Passionate about fashion trends, commerciality, and visual presentation, with a keen awareness of competitors.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe.


• Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow.


• Up to 26 weeks of company paid parental leave for eligible team members.


• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.


• Salary banding $81,000-$90,000.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.