Store Manager- QVB

Jo Mercer; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free shoes

Staff discount

Referral program

Employee assistance program

Job summary

Jo Mercer is seeking a Store Manager in Australia to lead a high-performing team in a fast-paced retail environment. You will oversee daily store operations, drive profitability, and ensure brand consistency while delivering memorable customer experiences.

The role emphasizes leadership, staff development, stock control, and visual merchandising to elevate the customer journey and achieve KPI targets. Based in a Jo Mercer store, with a strong focus on team engagement and performance.

Qualifications

• Proven leadership and team management skills.
• Experience in achieving KPIs and driving performance.
• Excellent communication and customer service orientation.

Responsibilities

• Create an empowering team environment to deliver outstanding results.
• Managing day to day operations, including stock management and visual merchandising.
• Ensuring OH&S and company policy compliance.
• Provide an exceptional customer experience and build a loyal customer network.
• Initiate and implement strategies to achieve KPI's and drive improvements.
• Recruitment of team when required.
• Provide a supportive and engaging environment for the team so they enjoy coming to work.

Skills

Leadership

Management

KPIs

Customer experience

Stock management

Visual merchandising

Communication

Team development

Job description

Full-time Permanent Mid-level Senior

Posted 07 Oct 2026

Description

Great opportunity to take this store to next level!

We are looking for a natural leader who is passionate about team collaboration and development, together with providing a memorable shopping experience for our customers.

As Store Manager, you will oversee all aspects of store operations, ensuring profitability, staff training, great customer service and brand consistency just to name a few.

Your ability to lead, coach and inspire your team will be essential to achieving further success in this fast-paced retail environment.

This is a great opportunity to shape our high performing team and take ownership of this store and further guide the team, whilst watching your shoe collection increase!

Key Responsibilities:

• Create an empowering team environment to deliver outstanding results
• Managing day to day operations, including stock management and visual merchandising
• Ensuring OH&S and company policy compliance
• Provide an exceptional customer experience and build a loyal customer network
• Initiate and implement strategies to achieve KPI's and drive improvements
• Recruitment of team when required
• Provide a supportive and engaging environment for the team so they enjoy coming to work

What we ask you to bring to the role:

• Strong leadership and management skills including previous experience managing a team (minimum 3 years)
• Proven ability to engage and motivate your team to achieve KPIs
• A passion for retail and providing superior customer experiences
• Exceptional communication and organisational skills
• Competency in stock management and operational efficiency
• An abundance of energy, positivity, and an ability to build great team dynamics
• Ability to work a Tuesday to Saturday roster with flexibility to alter your roster 5 times per year

About Us

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands.

The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

Working for Jo Mercer:

• 2 free pairs of shoes per year (1 upon commencement)
• We offer opportunities for advancement in a constantly growing company
• Unlimited staff discount of up to 60% to spoil yourself plus family & friends discount
• Recruitment referral program up to $1000
• Employee Assistance Program and more

At Jo Mercer, our commitment to innovation and people are central to achieving a unique and supportive company culture.

Successful candidates will be contacted directly and we thank you for taking the time to apply.

Jo Mercer is an Equal Opportunity Employer.

Company Overview

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands. The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.