Store Manager - Chatswood

Jo Mercer; Willoughby City Council; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free shoes

Career progression

Staff discount

Referral program

Employee assistance program

Job summary

Jo Mercer in Chatswood is seeking a Store Manager to oversee all store operations, drive profitability, and develop a high-performing team. You will coach staff, ensure brand consistency, and deliver an exceptional customer experience in a fast-paced retail environment.

The role requires strong leadership, 3+ years of experience managing a team, and a focus on visual merchandising, stock control, and KPI achievement. Jo Mercer offers shoes perks, staff discounts, and growth opportunities.

Qualifications

• Strong leadership and management skills with prior team management experience (minimum 3 years).
• Ability to engage and motivate team to achieve KPIs.
• Passion for retail and delivering superior customer experiences.
• Excellent communication and organisational skills.
• Competency in stock management and operational efficiency.
• Energetic, positive, and able to build great team dynamics.

Responsibilities

• Create an empowering team environment to deliver outstanding results.
• Manage day-to-day operations including stock management and visual merchandising.
• Ensure OH&S and company policy compliance.
• Provide an exceptional customer experience and build a loyal customer network.
• Initiate and implement strategies to achieve KPIs and drive improvements.
• Recruitment of team when required.
• Provide a supportive and engaging environment for the team so they enjoy coming to work.

Skills

Leadership

Team management

Customer service

Stock management

Communication

Organisational skills

Job description

Chatswood, New South Wales 2067, Australia

Full-time Permanent Mid-level Senior

Posted 27 Aug 2026

Description

About the role

This opportunity won't last long, so get in quick with your interest!

We are looking for a natural leader who is passionate about team collaboration and development, together with providing an memorable shopping experience for our customers.

As Store Manager, you will oversee all aspects of store operations, ensuring profitability, staff training, great customer service and brand consistency just to name a few.

Your ability to lead, coach and inspire your team will be essential to achieving further success in this fast-paced retail environment.

This is a great opportunity to shape our high performing team and take ownership of Chatswood store, whilst watching your shoe collection increase!

Key Responsibilities:

• Create an empowering team environment to deliver outstanding results
• Managing day to day operations, including stock management and visual merchandising
• Ensuring OH&S and company policy compliance
• Provide an exceptional customer experience and build a loyal customer network
• Initiate and implement strategies to achieve KPI's and drive improvements
• Recruitment of team when required
• Provide a supportive and engaging environment for the team so they enjoy coming to work

What we ask you to bring to the role:

• Strong leadership and management skills including previous experience managing a team (minimum 3 years)
• Proven ability to engage and motivate your team to achieve KPIs
• A passion for retail and providing superior customer experiences
• Exceptional communication and organisational skills
• Competency in stock management and operational efficiency
• An abundance of energy, positivity, and an ability to build great team dynamics
• Ability to work a Tuesday to Saturday roster with flexibility to alter your roster 5 times per year

About Us

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands. The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

Working for Jo Mercer:

• 2 free pairs of shoes per year (1 upon commencement)
• We offer opportunities for advancement in a constantly growing company
• Unlimited staff discount of up to 60% to spoil yourself plus family & friends discount
• Recruitment referral program up to $1000
• Employee Assistance Program and more

At Jo Mercer, our commitment to innovation and people are central to achieving a unique and supportive company culture.

Successful candidates will be contacted directly and we thank you for taking the time to apply.

Jo Mercer is an Equal Opportunity Employer.

Company Overview

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands. The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.