Store Manager | Port Douglas

Seafolly; Port Douglas; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Parental leave

Birthday day off

Safety & wellbeing platform

Career progression

Balanced roster

Brand ambassador

Job summary

Seafolly Port Douglas seeks an energetic Store Manager to lead our team, drive sales and deliver exceptional customer experiences in a fast-paced retail environment. You will champion the Seafolly brand, coach and develop staff, and ensure best-in-class service on-the-floor and online.

Reporting to the Queensland Area Manager, you will manage daily operations, optimise stock and visuals, oversee loss prevention and scheduling, and foster a high-performing, inclusive team.

Qualifications

• Previous experience in fashion retail, in Store Manager, ASM or Supervisor roles.

Responsibilities

• Lead, coach, and inspire a high-performing team delivering exceptional customer experiences.
• Drive sales and KPI achievement through effective leadership and accountability.
• Guide on-floor leadership with outstanding customer service and product knowledge.
• Maintain high visual merchandising, store presentation, and housekeeping standards at all times.
• Utilise sales data to identify opportunities, optimise rosters, and improve performance.
• Champion loyalty and omni-channel initiatives, including Click & Collect and Ship from Store.
• Oversee stock management, loss prevention, cash handling, and stocktakes.
• Recruit and retain top talent while fostering a positive, inclusive team culture.

Skills

Leadership

Coaching

Customer service

Communication

Visual merchandising

Stock management

Team development

Omni-channel

Job description

Seafolly Port Douglas is looking for an energetic and inspiring Store Manager to lead our team and create exceptional customer experiences while driving sales success and operational excellence.

As a passionate brand ambassador, you will champion the Seafolly brand, ensuring outstanding customer service, an engaging store environment, and a seamless omni-channel experience for every customer.

Reporting to a QLD Area Manager, you will lead day-to-day store operations, drive sales and KPI performance, manage costs, and develop a high-performing team through coaching, feedback, and ongoing support.

This role offers a Tuesday to Saturday roster, providing a consistent schedule while ensuring strong leadership during peak trading periods. It's an exciting opportunity for a results-driven retail leader who thrives in a fast-paced environment and is passionate about people, customer experience, and achieving outstanding business outcomes.

We Are Seafolly:

Born on the sun-soaked beaches of Sydney in 1975, Seafolly has been making waves in swimwear ever since. Our mission? To give women around the world that unbeatable feeling of confidence through innovative designs that put fit first.

We live and breathe the Australian beach lifestyle - the fiery energy of the sun and the refreshing optimism of the ocean inspire everything we do. From bold prints to timeless silhouettes, our collections are designed to empower women to embrace the beach with confidence and style.

Today, Seafolly is loved globally, with concept stores, online boutiques, and select retailers in over 50 countries. Wherever there's sun, sand, and sea - you'll find Seafolly.

You will:

• Lead, coach, and inspire a high-performing team that consistently delivers exceptional customer experiences and embodies Seafolly's brand values.
• Drive sales performance and KPI achievement through effective leadership, coaching, and accountability.
• Lead by example on the sales floor, providing outstanding customer service and expert product knowledge.
• Ensure high visual merchandising, store presentation, and housekeeping standards are maintained at all times.
• Utilise sales, traffic, and business data to identify opportunities, improve performance, and optimise roster planning.
• Champion customer loyalty and omni-channel initiatives, including Click & Collect, Ship from Store, and in-store appointments.
• Oversee store operations, including stock management, loss prevention, cash handling, financial audits, and stocktakes.
• Recruit, develop, and retain top talent while fostering a positive, inclusive, and high-performance team culture.

You have:

• Have previous experience in the fashion retail industry, preferably within a Store Manager, Assistant Store Manager or Supervisor role.
• Leads by example and consistently champions the Seafolly brand and customer experience.
• Demonstrated ability to coach, motivate, and inspire teams to achieve sales and KPI targets.
• Passionate about creating an inclusive, customer-centric culture that delivers exceptional results.
• Strong communication and interpersonal skills, with the ability to build effective relationships.
• Highly organised with excellent planning skills and the ability to manage multiple priorities.
• Commercially minded, with experience driving business performance and operational excellence.
• Adaptable, proactive, and committed to continuous learning while ensuring policies, procedures, and store operations are executed effectively.

We offer:

• Generous employee discounts on Seafolly, JETS & Tigerlily products
• Paid parental leave
• Bonus birthday day off
• 24/7 access to Sonder, our safety, medical and wellbeing platform
• Great work culture in a passionate team environment
• Training, development and career progression
• A balanced roster for that two consecutive day off 'weekend' feeling
• The opportunity to be an ambassador for Australia's most loved swimwear brand