Store Manager | Port Douglas

The Glen Hotel Pty; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on Seafolly, JETS &

Parental leave

Birthday day off

Sonder safety platform access

Career progression

Job summary

Seafolly Port Douglas is seeking a Store Manager to lead our team and deliver exceptional customer experiences while driving sales and operational excellence. Reporting to the Area Manager, you will manage day-to-day store operations, drive KPI performance, control costs, and develop a high-performing team.

This role offers a Tuesday to Saturday roster, enabling strong leadership during peak trading periods.

Qualifications

• Experience leading fashion retail teams.
• Strong customer service and product knowledge.
• Ability to analyse data to drive performance and roster planning.

Responsibilities

• Lead a high-performing team to deliver exceptional customer experiences.
• Drive sales and KPI achievement with coaching and accountability.
• Maintain high visual merchandising, store presentation and housekeeping standards.

Skills

Leadership

Customer service

KPI management

Coaching

Job description

56 Macrossan Street, Port Douglas, QLD, 4877, AUSTRALIA

Seafolly Port Douglas is looking for an energetic and inspiring Store Manager to lead our team and create exceptional customer experiences while driving sales success and operational excellence.

As a passionate brand ambassador, you will champion the Seafolly brand, ensuring outstanding customer service, an engaging store environment, and a seamless omni-channel experience for every customer.

Reporting to a QLD Area Manager, you will lead day-to-day store operations, drive sales and KPI performance, manage costs, and develop a high-performing team through coaching, feedback, and ongoing support.

This role offers a Tuesday to Saturday roster, providing a consistent schedule while ensuring strong leadership during peak trading periods. It's an exciting opportunity for a results-driven retail leader who thrives in a fast-paced environment and is passionate about people, customer experience, and achieving outstanding business outcomes.

We Are Seafolly:

Born on the sun-soaked beaches of Sydney in 1975, Seafolly has been making waves in swimwear ever since. Our mission? To give women around the world that unbeatable feeling of confidence through innovative designs that put fit first.

We live and breathe the Australian beach lifestyle - the fiery energy of the sun and the refreshing optimism of the ocean inspire everything we do. From bold prints to timeless silhouettes, our collections are designed to empower women to embrace the beach with confidence and style.

Today, Seafolly is loved globally, with concept stores, online boutiques, and select retailers in over 50 countries. Wherever there’s sun, sand, and sea - you’ll find Seafolly.

You will:

Lead, coach, and inspire a high-performing team that consistently delivers exceptional customer experiences and embodies Seafolly's brand values.

Drive sales performance and KPI achievement through effective leadership, coaching, and accountability.

Lead by example on the sales floor, providing outstanding customer service and expert product knowledge.

Ensure high visual merchandising, store presentation, and housekeeping standards are maintained at all times.

Utilise sales, traffic, and business data to identify opportunities, improve performance, and optimise roster planning.

Champion customer loyalty and omni-channel initiatives, including Click & Collect, Ship from Store, and in-store appointments.

Oversee store operations, including stock management, loss prevention, cash handling, financial audits, and stocktakes.

Recruit, develop, and retain top talent while fostering a positive, inclusive, and high-performance team culture.

You have:

Have previous experience in the fashion retail industry, preferably within a Store Manager, Assistant Store Manager or Supervisor role.

Leads by example and consistently champions the Seafolly brand and customer experience.

Demonstrated ability to coach, motivate, and inspire teams to achieve sales and KPI targets.

Passionate about creating an inclusive, customer-centric culture that delivers exceptional results.

Strong communication and interpersonal skills, with the ability to build effective relationships.

Highly organised with excellent planning skills and the ability to manage multiple priorities.

Commercially minded, with experience driving business performance and operational excellence.

Adaptable, proactive, and committed to continuous learning while ensuring policies, procedures, and store operations are executed effectively.

We offer:

Generous employee discounts on Seafolly, JETS & Tigerlily products

Paid parental leave

Bonus birthday day off

24/7 access to Sonder, our safety, medical and wellbeing platform

Great work culture in a passionate team environment

Training, development and career progression

A balanced roster for that two consecutive day off 'weekend' feeling

The opportunity to be an ambassador for Australia's most loved swimwear brand

Screening Questions

• What is your current work rights status in Australia?
• What is your notice period?
• What are your salary expectations (excluding superannuation)?
• What is your availability to interview over the next two weeks?
• Are there any pre-booked holidays or leave arrangements we should be aware of within the next 6 months?
• Please specify visa type and expiry date