Store Manager – Luxury Fashion & Customer Experience

Jac and Jack Pty Ltd; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive incentive structure

Seasonal clothing allowance

Employee discount

Job summary

Jac+Jack Armadale is seeking an experienced Store Manager to lead the store team, delivering exceptional client experiences and driving sales performance. You will guide coaching, rostering, and development plans while upholding the brand's premium presentation and standards.

Expect to balance customer service with admin duties, recruit and engage new staff, and provide feedback to Head Office on product drops and local needs.

Qualifications

• Minimum 3 year retail management experience required.
• Experience managing a team of 4-6 staff members is essential.
• Premium and/or luxury sales experience is preferred.
• Excellent communication and reporting skills.
• Australian work rights are required for this position.
• Workweek Tuesday - Saturday.
• Applicants must have an Immediate - 4week start and available to work throughout the Christmas period.

Responsibilities

• Provide strong leadership, coaching, and support to the existing store team in delivering exceptional client experiences.
• Ability to develop and implement store level initiatives to deliver results on sales targets and business KPIs.
• Responsible for building rosters that foster team development and best operational support.
• Lead by example, planning and implementing self development plans in addition to staff training and performance plans.
• Ensure the team's ability to effectively balance customer service with administrative duties whilst meeting operational deadlines.
• Identify recruitment needs and effectively select and engage new staff members to join the business.
• Ensure store, team and product presentation is consistently immaculate and the visual merchandising effectively speaks to the Jac + Jack brand.
• Provide precise and productive feedback directly to Head Office regarding weekly product drops, customer feedback, and local needs.
• Contribute to weekly business analysis, providing information to Head Office to understand performance, as well as key actions to continue working toward store targets.
• Attend monthly conference calls with the ability to analyse sales reports, establish critical performance improvement activities and provide constructive solution driven feedback to Senior Management.

Skills

Leadership

Customer relationship management

Communication

Reporting

Job description

Jac+Jack Armadale is seeking an experienced Store Manager to lead the store team, delivering exceptional client experiences and driving sales performance. You will guide coaching, rostering, and development plans while upholding the brand's premium presentation and standards.

Expect to balance customer service with admin duties, recruit and engage new staff, and provide feedback to Head Office on product drops and local needs.