Store Manager: Lead Teams, Elevate Customer Experience

Suzanne Grae; Traralgon; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

3-day weekend every fortnight

No Sunday shifts

Staff discounts 50% on Suzanne Grae/SS

Online and in-store training

Management development programs

Wellness leave

Bonuses available

Discounted private health insurance

Job summary

Suzanne Grae is seeking a Store Manager to drive sales performance, lead daily operations and deliver exceptional customer experiences across our stores in Victoria, Australia. You will inspire and develop a high-performing team, manage stock, merchandising and compliance, and foster a positive in-store culture while delivering results in a fast-paced retail environment.

This full-time role offers career progression and benefits.

Qualifications

• Confident retail leader with previous management experience.
• Strong communication skills and a customer-first mindset.
• Thrives in a fast-paced environment and can motivate a team.

Responsibilities

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner.
• Ensure compliance with company policies and procedures to support smooth store operations.

Job description

Suzanne Grae is seeking a Store Manager to drive sales performance, lead daily operations and deliver exceptional customer experiences across our stores in Victoria, Australia. You will inspire and develop a high-performing team, manage stock, merchandising and compliance, and foster a positive in-store culture while delivering results in a fast-paced retail environment.

This full-time role offers career progression and benefits.