Store Manager: Lead Retail Team & Customer Experience

KaiserCraft; Maryborough; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous staff discount 70%

Budget incentives for the team

Employee Assistance Program (EAP)

Family oriented environment

Growth opportunities

Job summary

Kaisercraft is seeking a hands-on Retail Manager to lead and develop our Maryborough store team. You will guide daily operations, drive exceptional customer experiences and present our product range at its best.

This role offers flexible hours (25–38 per week) with options for full-time or part-time work, plus opportunities to recruit, train staff and contribute to store growth in a family‑owned brand.

Qualifications

• Experience with managing a team.
• Ability to lead by example and coach/train a high performing store.
• Create a memorable customer experience and understand customer needs.
• Motivated to sell products and meet monthly targets.
• Reliable with high attention to detail and good communication.
• Able to work autonomously, solve problems and take initiative.
• Experience using Microsoft Office and a POS system.

Responsibilities

• Lead by example to drive exceptional customer experiences and help achieve monthly team budgets.
• Prepare and manage employee rosters.
• Recruit, select and train like-minded team members.
• Develop and manage a small team.
• Demonstrate strong product knowledge to assist customers in choosing products.
• Oversee loss prevention, stock checks and stock take.
• Ensure store presentation is immaculate through visual merchandising and promotional initiatives.

Skills

Team leadership

Customer service

Communication

Problem solving

Sales targets

Retail operations

Product knowledge

Tools

Microsoft Office

POS System

Job description

Kaisercraft is seeking a hands-on Retail Manager to lead and develop our Maryborough store team. You will guide daily operations, drive exceptional customer experiences and present our product range at its best.

This role offers flexible hours (25–38 per week) with options for full-time or part-time work, plus opportunities to recruit, train staff and contribute to store growth in a family‑owned brand.