Store Manager, Horsham

Optus; Horsham; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Retail discounts

Parental leave 14 weeks

Wellbeing support

Optus U education

Job summary

Optus Horsham is seeking an inspiring Store Manager for a 12-month parental leave cover, starting Sep/Oct. Lead a high-performing team, deliver exceptional customer experiences, and run the store like your own business. You will shape an inclusive, customer-first environment and drive store performance while maintaining Optus' service standards.

The role emphasizes coaching, strategic execution in-store, and strong leadership to support the team and customers across the Horsham location.

Qualifications

• Inspirational leadership demonstrated by motivating teams.
• Customer-first approach driving memorable experiences.
• Coaching, upskilling and clear feedback.
• Calm under pressure, de-escalation and professionalism.
• Strong business and operational judgment for store results.
• Team spirit and adaptability in changing priorities.

Responsibilities

• Lead from the front, creating a high-performance culture where your team shines.
• Coach, mentor and develop your team, building capability and delivering exceptional customer experiences.
• Shape an energised, inclusive in-store environment that welcomes customers and the team.
• Bring Optus' strategy to life in-store by running smooth operations and improving outcomes.
• Address customer concerns with calm professionalism and effective de-escalation.
• Drive team engagement by celebrating wins, setting goals, and fostering collaboration.

Skills

Inspirational leadership

Customer first

Coaching & development

Calm under pressure

Business & operational strength

Team spirit & adaptability

Job description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile,broadbandand digital solutions.

We'researching for an inspiringmentorandpeople focusedStore Manager to lead our Horsham team on a 12 month parental leave cover, with the start date aiming for September/October. If you thrive on crafting high performing, energised teams, love building meaningful customer connections, and enjoy running a store like it's your own business, then we'd love to hear from you.

We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. At Optus, you'll feel connected to what truly matters, build your skills and expand your career growth. And as a store leader, you'll be the key to success.

Your day to day:

• Lead from the front, creating a positive,high-performanceculture where your team feels supported, motivated and confident to shine every day.
• Coach,mentorand develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive andcustomer firstenvironment, that feels welcoming,genuineand inspiring for both customers and your team.
• Bring Optus' strategy to lifein-storeby by running smooth, efficient operations and continuously finding opportunities to uplift outcomes,performanceand overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effectivede-escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

What makes you perfect for the role?

• Inspirational Leadership: You lead through your actions,beliefsand integrity by motivating those around you, building trust, and bringing your team together to achieve their best.
• Customer FirstApproach: You’repassionate about creating memorable experiences and mentoring your team to put customers at the heart of every decision,interactionand solution.
• Coaching & Development: You know how to coach, upskill and support your people through clear feedback,encouragementand meaningful goal setting, helping them grow with confidence.
• Calm Under Pressure: You stay composed during difficult or reactive situations, model effectivede-escalation, and help your team handle customer challenges with care and professionalism.
• Business & Operational Strength: You understand the drivers of high performance and balance strong people leadership with sound operational judgment to deliver great store results.
• Team Spirit & Adaptability: You foster a workplace where everyone feels included, accountable and supported, stayingsolutions focusedwhen priorities or customer needs shift.

The good stuff...

• Competitiveremunerationand exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retailand corporatepartners.
• Competitive leave policies, includingadditional'Connected' day to focus on culture, family, health, community, orwhatever'simportant to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Buildfuture readyskills through Optus U, with industrymicro credentialscreated alongside La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity