Small Business Specialist, Redcliffe

Optus; Redcliffe; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly staff credit

Product discounts for Optus products

Parental leave benefit

Career growth paths

Job summary

Optus is seeking a Small Business specialist in-store who identifies business customers and matches them with solutions to grow their business. You will develop knowledge across mobile, broadband, fixed services, credit and activation, and deliver confident, consultative conversations that solve real operational challenges.

You will mentor teammates, stay updated on small business updates and market trends, and manage inquiries with calm professionalism while supporting compliance and

Qualifications

• Strong business awareness and ability to identify customer needs.
• Ability to ask the right questions and tailor recommendations.
• Willingness to grow into SME across mobile, broadband and fixed services.
• Mentor teammates and share knowledge to raise store capability.
• Maintain calm, professional approach with complex inquiries.

Responsibilities

• Act as Small Business SME instore, identifying business customers and matching solutions.
• Build knowledge across products and processes and share with team.
• Deliver consultative conversations addressing business needs with tailored solutions.
• Mentor and support the team to spot opportunities and elevate customer experience.
• Stay updated on small business offers and market trends and share insights.
• Own business inquiries with professionalism, supporting compliance and merchandising.

Skills

Business acumen

Consultative selling

Product knowledge

Mentoring

Calm professional

Job description

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

Your Day To Day Will Consist Of

• Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You’re keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What’s in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
• Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families.
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity