Store Manager: Growth & Customer Experience Leader

Connor; Brisbane; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Connor is seeking an Assistant Manager to drive sales and maximise profitability across its Brisbane retail stores. You will support the Store Manager, lead and coach the team, and ensure high customer service standards while controlling wages, stock, and schedules.

In this role you will implement company policies, promote merchandising standards, and participate in recruitment and training to sustain growth and centre marketing opportunities.

Responsabilités

• Assist in delivery of all retail financial KPI’s
• Monitor and maximise store performance and profit
• Assist in effective management of store expenses with a particular emphasis on wages via roster control
• Ensure customer service standards and customer satisfaction is maximised at all times
• Ensure company policies and training manuals are implemented across the store team, ensuring consistent management of standards and expectations
• Build a culture of positivity, professionalism and strong communication across the store team
• Identify and deliver a commitment to store team training as required during business growth
• Participate in recruitment, hiring and induction of team to the highest possible standard and in accordance with company policies
• Ensure the team are cross-trained ensuring business continuity during periods of leave
• Effective stock management through reporting tools, ensuring stock procedures are managed correctly
• Plan time efficiently ensuring adequate time is spent to manage business and team objectives
• Assist in rostering through school holidays and sale preparation; ensure blackout dates are adhered to
• Uphold merchandising standards as set by VM to maximise sales
• Actively be involved in seeking further centre marketing opportunities

Description du poste

Connor is seeking an Assistant Manager to drive sales and maximise profitability across its Brisbane retail stores. You will support the Store Manager, lead and coach the team, and ensure high customer service standards while controlling wages, stock, and schedules.

In this role you will implement company policies, promote merchandising standards, and participate in recruitment and training to sustain growth and centre marketing opportunities.