Store Manager - Erina

R.M. Williams; Gosford; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus scheme

Product allowance

40% employee discount

Paid parental leave

Paid volunteer leave

Health partnership

Boot fitting training

Job summary

R.M.Williams is seeking a Store Manager for our Erina store. You will lead the team to deliver a premium retail experience, actively selling, and driving sales targets while representing the brand heritage and customer journey.

You will recruit, train, coach and schedule staff to ensure exceptional service and store standards, manage daily operations and lead a motivated team. We also offer a monthly bonus, generous product allowance, 40% staff discount, paid parental leave, volunteer leave,

Qualifications

• 3+ years’ experience managing a premium retail store.
• Experience in apparel/footwear retailer preferred.
• Customer-focused with strong leadership and service focus.

Responsibilities

• Lead the customer experience by welcoming customers, providing product knowledge, and creating memorable brand moments.
• Actively selling products and developing relationships with new and existing customers.
• Lead and contribute to sales targets and KPIs.
• Team management including training, onboarding, performance coaching and scheduling to deliver the best customer experience.

Skills

Customer experience

Leadership

Communication skills

Team management

Job description

Store Manager - Erina

For almost a century R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.

We currently have a vacancy in our R.M.Williams team for a Store Manager at our Erina store. The Store Manager will work alongside their team to create a profitable business and ensure the smooth and effective daily running of the store.

The Store Manager will be responsible for:

• Leading the customer experience by ensuring customers are welcomed, provided with expert product knowledge, advice and brand history and wanting to return because of the memorable moments they've had.
• Actively selling products and developing relationships with new and existing customers.
• Leading and contributing to sales targets and KPIs.
• Team management including training, achieve sales targets, and supporting team to manage their career experience.
• Recruitment, staffing onboarding, performance coaching and scheduling for the best customer experience.

What we're looking for:

• At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer preferable.
• Customer experience focused, offering best-in-class service through selling, service, visual, operations and leadership excellence.
• A growth mindset, with an openness to learn, grow, with curiosity.
• Communication skills in all forms that create a welcoming, driven, and curious culture for our teams and our customers.

What we offer:

• Generous product allowance - you'll be fitted from head to toe in R.M. Williams!
• 40% employee discount
• Monthly Bonus scheme
• Paid parental leave
• Paid volunteer leave
• Exclusive private health partnership
• Signature Service and specialised boot fitting training provided
• Long term career opportunities

About R.M.Williams

Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray 'RM' Williams always said, 'it’s the people who make a company' and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.

If you feel you are suited to this role and want to be part of an iconic Australian brand,