Store Manager: Culture + Customer Experience Leader

Narooma; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% off Cotton On Group Brands

Career growth across 7 Brands

Wellness support 24/7 – mental health,

Discounts for you and your family

Make a positive difference through the

Job summary

Cotton On Group in Australia seeks a store leader to champion culture and drive customer-first service across our brand. You will lead a team of ambassadors, enable growth, and ensure operational excellence to boost store results.

You’ll motivate staff, spot opportunities, and contribute to global initiatives through our Foundation while delivering an inclusive, positive shopping experience for diverse customers.

Responsibilities

• Lead and embed culture that builds a team of engaged product and Brand ambassadors within your store
• Enable and develop your team who are customer first, people focused and results driven
• Embed customer excellence whilst growing your store results through clear direction and operational excellence
• Bring your commercial eye to the store, spot trade opportunities, and find solutions to improve the customer experience and store results
• Manage store schedules and wages effectively to achieve productivity and wage targets
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world

Job description

Cotton On Group in Australia seeks a store leader to champion culture and drive customer-first service across our brand. You will lead a team of ambassadors, enable growth, and ensure operational excellence to boost store results.

You’ll motivate staff, spot opportunities, and contribute to global initiatives through our Foundation while delivering an inclusive, positive shopping experience for diverse customers.