Store Manager - Cairns

Freedom Furniture; Cairns Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff discount 25% on Freedom products

Quarterly bonus eligibility

Great Place to Work certification

Job summary

Freedom Furniture Australia is seeking a Store Manager to lead a high-performing team, delight customers, and drive profitability across sales, interior decorator program, NPS, ATV, and key store KPIs. You’ll inspire trust, coach for growth, and make decisions that shape store performance and customer satisfaction daily.

You’ll develop talent through structured coaching, rostering, and onboarding, while upholding a safety-first culture.

Qualifications

• Proven track record leading retail teams.
• Strong customer service orientation.
• Ability to translate strategy into action.

Responsibilities

• Leading and mentoring your team to achieve KPIs and personal goals.
• Using commercial acumen to boost profitability across sales and store metrics.
• Creating a positive, high-performance culture through feedback and coaching.
• Overseeing day-to-day operations, including rostering, financial performance, and onboarding new team members.
• Champions a safety-first mindset culture, empowering your team to mitigate risks.

Skills

Leadership

Customer service

Commercial acumen

Job description

At Freedom, we're on a mission to make beautiful things for the home available to everyone. As our Store Manager, you'll be at the forefront of bringing this vision to life. You'll inspire a team, delight customers, and shape the future of home furnishings.

Your days will be filled with creative problem-solving and developing talent through great leadership. You'll have the power to make decisions that directly impact store performance, team engagement and customer satisfaction. This role is about creating a space for your team to excel.

How This Will Transform Your Career

Your career path at Freedom is yours to shape. We'll work with you to create a personalised development plan aligned with your goals. You'll have access to both internal and external training programs, equipping you with skills that extend far beyond retail management.

As part of a national business, your career possibilities are endless.

Why You'll Like Working Here

At Freedom, our focus is on our people. We've been certified as a Great Place to Work, and here's why:

• Lucrative Rewards: Enjoy a competitive salary, superannuation, and quarterly bonus eligibility. Our generous incentive scheme is directly tied to your store's performance – the better your store does, the more you earn.
• Spotlight on Success: Celebrate your successes at Freedom Conferences and Excellence Awards, where top performers are acknowledged companywide.
• Employee Perks: Transform your own living space with a 25% staff discount on all Freedom products, even on sale items!
• Supportive Environment: Be part of a friendly, collaborative team that values your input and supports your growth.
• National Career Mobility: Seize exciting opportunities to move nationally with business support when career advancement prospects emerge

What You'll Be Working on

As our Store Manager, you'll be the driving force behind your store's success. Your key responsibilities will include:

• Leading and mentoring your team to achieve their KPIs and personal goals
• Using your commercial acumen to boost profitability across sales, our interior decorator program, NPS, engagement, ATV, and strike rates
• Creating a positive, high-performance culture through regular feedback and coaching
• Overseeing day-to-day operations, including rostering, financial performance, and onboarding new team members
• Champions a safety-first mindset culture, empowering your team to proactively identify and mitigate risks

The Superstar We're Seeking

We're looking for a talented retail leader with:

• A proven track record in leading and motivating teams to deliver exceptional customer service
• Strong commercial acumen and a results-driven mindset that turns strategies into success stories
• A passion for interior design and home furnishings
• A commitment to fostering a workplace where everyone thrives

Have a voice, make an impact, and find your seat at Freedom.