Store Leader, Pizza Retail & Customer Experience

Jg Pizza Qld Pty Ltd; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Johnny Gio’s Pizza New Farm, QLD is seeking a capable Retail Manager to lead store operations in Brisbane. You will manage a team of sales associates, oversee inventory, merchandising, and customer service, and drive sales while maintaining brand standards.

This full-time, in-person role requires strong leadership, communication, and data-driven decision making, with flexibility to work weekends. You will collaborate with leadership to ensure compliance with policies and deliver an exceptional

Qualifications

• Bachelor's degree in any discipline.
• At least 1 year recent retail management experience.
• Strong leadership and people management skills.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in inventory management, financial reporting, and data analysis.
• Excellent communication and interpersonal skills.
• Familiarity with relevant retail industry regulations and compliance requirements.
• Adaptable and resilient in a fast-paced environment.
• Availability to work flexible hours, including weekend

Responsibilities

• Manage and lead a team of retail sales associates, ensuring high levels of customer service, handling customer complaints and staff engagement
• Oversee store operations, including inventory management, merchandising, presentation and growth.
• Organizing displays, promotions, and stock replenishment.
• Managing daily store activities, including sales, inventory, and staff scheduling.
• Recruiting, training, supervising, and evaluating team members
• Develop and implement strategies to drive sales, improve operational efficiency, and enhance the customer experience
• Monitoring budgets, sales targets, and expenses
• Work closely with the leadership team to ensure compliance with all relevant regulations, policies, and procedures
• Liaise with management and other stakeholders to share insights and support the overall business objectives
• Foster a positive and collaborative work environment, providing coaching and development opportunities for the team.
• Ensure strict compliance with Johnny Gio's Pizza franchise standards, operational procedures, brand requirements, customer service expectations, food safety protocols, and quality assurance standards across all areas of the business.

Skills

Leadership

People management

Customer service

Inventory management

Financial reporting

Data analysis

Communication

Regulatory compliance

Team coaching

Education

Bachelor’s degree

Job description

Johnny Gio’s Pizza New Farm, QLD is seeking a capable Retail Manager to lead store operations in Brisbane. You will manage a team of sales associates, oversee inventory, merchandising, and customer service, and drive sales while maintaining brand standards.

This full-time, in-person role requires strong leadership, communication, and data-driven decision making, with flexibility to work weekends. You will collaborate with leadership to ensure compliance with policies and deliver an exceptional