Store Department Manager: Lead Merchandising & Customer Experience

Kmart; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

Leadership development

Career pathways

Work-life balance

Job summary

Kmart Department Managers are crucial to our success, leading teams to deliver high standards of customer experience through effective merchandising, replenishment, and customer service. Requiring strong product knowledge and the ability to adapt to changing priorities, whilst ensuring a safe and compliant store environment through effective process execution and team leadership.

As both process leaders and implementers of key business initiatives, they confidently navigate complexity to keep

Qualifications

• Proven leadership and coaching abilities.
• Strong product knowledge and customer service focus.
• Ability to adapt to changing priorities and drive improvements.
• Commitment to a safe and compliant store environment.

Responsibilities

• Lead and motivate store teams to deliver high standards of customer experience.
• Drive merchandising, replenishment, and service excellence.
• Resolve process issues quickly with data-driven decisions.
• Foster an inclusive, safety-conscious team culture.
• Collaborate with store leadership on business initiatives.

Job description

Kmart Department Managers are crucial to our success, leading teams to deliver high standards of customer experience through effective merchandising, replenishment, and customer service. Requiring strong product knowledge and the ability to adapt to changing priorities, whilst ensuring a safe and compliant store environment through effective process execution and team leadership.

As both process leaders and implementers of key business initiatives, they confidently navigate complexity to keep