Statewide Program Coordinator, Quality & Safety, Queensland Health

Queensland Government; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation up to 12.75%

Career development opportunities

Job summary

Queensland Government’s Metro North Health is seeking a Statewide Program Coordinator, Clinical Safety and Quality to lead governance, safety, and quality initiatives across the Queensland Forensic Mental Health Service.

You will develop and maintain governance frameworks, drive service improvement, support accreditation, and coach staff in clinical quality and incident management to deliver safer, higher‑quality care.

Qualifications

• Experience leading quality and safety improvements in healthcare environments.
• Ability to analyse complex clinical, safety and risk data to identify improvements.
• Strong stakeholder engagement and cross-functional collaboration across clinical and non-clinical teams.
• Experience with accreditation processes and compliance activities.

Responsibilities

• Lead quality and safety initiatives across forensic mental health services.
• Coordinate service improvement projects and governance frameworks.
• Support accreditation and compliance activities.
• Provide expert advice on clinical governance.
• Promote incident management and safety learning culture.

Skills

Quality improvement

Patient safety

Clinical governance

Project management

Change management

Data analysis

Education coaching

Stakeholder collaboration

Job description

The Statewide Program Coordinator, Clinical Safety and Quality provides leadership in service quality improvement, patient safety and clinical governance across the Queensland Forensic Mental Health Service (QFMHS). This role is responsible for developing, implementing and maintaining governance frameworks focused on safety, quality, risk management and evidence-based service delivery, while supporting a culture of reliability and continuous improvement across forensic mental health services.

Working collaboratively with clinical teams, Hospital and Health Services and statewide stakeholders, you will lead quality and safety initiatives, coordinate service improvement projects, support accreditation and compliance activities, and provide expert advice on clinical governance. The role also supports best-practice incident management, workforce capability development and the delivery of safe, high-quality forensic mental health services across Queensland.

About you

• Lead and coordinate quality, patient safety, risk management and service improvement initiatives using contemporary project management, change management and evaluation methodologies.
• Partner with clinical teams and stakeholders to strengthen quality assurance, governance, audit and compliance processes, ensuring alignment with relevant healthcare standards and frameworks.
• Provide education, mentoring and coaching to staff and leaders on clinical quality, patient safety, incident management and continuous improvement practices.
• Analyse complex clinical, safety and risk data to identify improvement opportunities and support evidence-based decision-making across forensic mental health services.
• Support end-to-end clinical incident management processes, promote a restorative and learning culture, and facilitate the sharing of safety learnings to improve consumer outcomes.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.