State Warehouse Manager – NSW, ACT & QLD

Service Stream Holdings Pty Ltd; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Growth opportunities

Discounts on services

Paid leave options

Collaborative culture

Job summary

Service Stream is seeking an experienced State Warehouse Manager to lead operations across QLD, NSW and ACT. You will drive safety, accuracy, and efficiency while building high-performing teams. Regular travel between states is required and you will report to the National Warehouse Lead.

You will oversee receiving, storage and dispatch with stock accuracy above 98% by SKU, conduct counts, and implement improvements. Strong WHS knowledge and experience with WMS and RF scanning are essential.

Qualifications

• Extensive warehouse management across multiple sites or complex environments.
• Proven ability to lead warehouse teams and supervisors.
• Strong inventory management and stock control knowledge.
• Experience with WMS and RF scanning technology.
• Intermediate MS Excel, Word and PowerPoint skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead, coach and develop Warehouse Supervisors and teams.
• Maintain safety-first culture and ensure WHS compliance.
• Oversee operations across QLD, NSW and ACT with high inventory accuracy.
• Manage stocktakes, cycle counts and spot checks per procedures.
• Drive process improvements to boost efficiency and performance.
• Collaborate with Supply Chain, Operations and Safety teams; support audits.

Skills

Leadership

Inventory management

WMS knowledge

RF scanning

Excel

Stakeholder management

Safety compliance

Education

Forklift Licence

Driver Licence

Tools

Warehouse Management System (WMS)

RF Scanning technology

Job description

Primary Location QLD - Banyo Job Description Summary

Service Stream is seeking an experienced State Warehouse Manager - QLD, NSW, ACT to lead and support warehouse operations across our QLD, NSW and ACT network. Reporting to the National Warehouse Lead, you will play a critical role in driving operational excellence, inventory accuracy, safety performance, compliance, and team capability across multiple warehouse locations. This is a hands-on leadership position suited to an experienced warehouse professional who thrives in a fast-paced environment and enjoys building high-performing teams. Please note this role has regular travel between QLD, NSW and ACT, with other interstate travel as required.

About the Role

You will work closely with Supply Chain, Operations, Safety, and Business Unit stakeholders to ensure our warehouses operate safely, efficiently, and consistently while maintaining exceptional inventory integrity and customer service outcomes.

What You'll Do

Leadership & People Management

Lead, coach and develop Warehouse Supervisors and warehouse teams. Foster a positive culture focused on safety, accountability and continuous improvement. Identify and develop talent while supporting succession planning across the warehouse network. Promote consistent warehouse processes, systems and standards across all sites.

Operational Excellence

Oversee the safe and efficient operation of warehouses throughout QLD, NSW and ACT. Ensure accurate receiving, storage and dispatch of materials. Maintain inventory integrity and stock accuracy exceeding 98% by SKU. Ensure stocktakes, cycle counts and spot checks are completed in line with company procedures. Support warehouse operations during periods of supervisory absence when required. Identify and implement process improvement initiatives that enhance efficiency and performance.

Safety & Compliance

Drive a strong safety-first culture across all warehouse operations. Ensure compliance with WHS legislation, company policies and warehouse procedures. Maintain accurate documentation and warehouse records. Ensure all warehouse operations meet regulatory, licensing and governance requirements.

Stakeholder Management

Build strong relationships with internal business units, suppliers, clients and external stakeholders. Partner closely with Supply Chain, Operations and Safety teams to achieve business objectives. Represent warehouse operations during audits, reviews and stakeholder engagements.

What You'll Bring

Extensive warehouse management experience across multiple sites or complex warehouse environments. Proven leadership experience managing warehouse teams and supervisors. Strong understanding of inventory management, stock control and warehouse best practice. Experience with Warehouse Management Systems (WMS) and RF scanning technology. Intermediate Microsoft Excel, Word and PowerPoint skills. Strong knowledge of Australian workplace health and safety requirements. Excellent communication, organisation and stakeholder management skills. A practical and proactive approach to solving operational challenges. Ability to travel regularly throughout QLD, NSW and ACT, with occasional interstate travel as required.

Qualifications & Licences

Current Forklift Licence (essential) Current Driver Licence (essential)

About Us

Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require reasonable adjustments to the recruitment process, please email [e-mail].

Benefits of Working with Us

• Growth - Build your technical capability across cloud, infrastructure, security and modern workplace technologies.
• Discounts - Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
• Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave options.
• Culture - Join a team that values accountability, collaboration, inclusion and continuous improvement.