State Operations Manager

IOOF Holdings Limited; Western Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Shadforth Financial Group in Perth seeks an experienced leader to head client support and operational teams across the state. You will manage a large team of Senior Associate Advisers, Associate Advisors and Client Associates delivering high‑quality, compliant advice support and processing.

You will partner with senior leaders to drive budgets, change adoption and continuous improvement while mentoring talent to build a high‑performing team aligned with national frameworks and service standards.

Qualifications

• 5+ years leadership experience in financial planning or advisory operations.
• Strong technical knowledge in financial planning.
• Experience driving change adoption and embedding new systems.
• Ability to drive a high performing culture.
• Knowledge of compliance and risk management governing financial planning.
• Degree in management, business or financial planning highly regarded.

Responsibilities

• Lead and develop the team to provide expert support and technical assistance across the preparation of advice, implementation of advice and ongoing assistance with managing clients
• Deliver consistent, compliant and standardised operational processes across the State, adopting and enforcing the national frameworks and service standards set by the National Head of Operational Transformation.
• Partner with the National Head of Operational Transformation and Head of Shadforth to deliver the State's annual budgets, pledges and targets
• Track and report State adoption metrics, operational performance and benefits realisation, contributing to the national measures owned by the National Head of Operational Transformation.
• Recruit, train and mentor talent, managing the training and development program to build a high-performing team.
• Identify and implement improvements to processes
• Lead and proactively get involved in projects
• Manage the training and development program of team

Skills

Leadership experience

Financial planning knowledge

Change management

High performing culture

Compliance & risk

Degree in management or business

Education

Degree in management/business/financial planning

Job description

Select how often (in days) to receive an alert:

Shadforth Financial Group is one of Australia’s leading financial advisory firms that builds deep relationships with their clients to deliver greater peace of mind about their current needs and financial futures. We have a proud history of helping Australians achieve real financial independence for100 years, and today are the largest fiduciary certified firm. Shadforth is an award-winning brand with 12 offices across Australia, employing over 100 financial advisers and 280 staff.

At Shadforth we hold ourselves accountable for maintaining the highest standards of professionalism, investing significantly in developing people’s skills and offering careers, not just jobs.

The opportunity to join our team

Great opportunity to lead the client support and operational teams in Perth. You will lead a large team of Senior Associate Advisers (SAA) Associate Advisors (AAs) and Client Associates (CAs) who provide high-quality support and technical assistance.

Key Responsibilities

• Lead and develop the team to provide expert support and technical assistance across the preparation of advice, implementation of advice and ongoing assistance with managing clients
• Deliver consistent, compliant and standardised operational processes across the State, adopting and enforcing the national frameworks and service standards set by the National Head of Operational Transformation.
• Partner with the National Head of Operational Transformation and Head of Shadforth to deliver the State's annual budgets, pledges and targets
• Track and report State adoption metrics, operational performance and benefits realisation, contributing to the national measures owned by the National Head of Operational Transformation.
• Recruit, train and mentor talent, managing the training and development program to build a high-performing team.
• Identify and implement improvements to processes
• Lead and proactively get involved in projects
• Manage the training and development program of team

What you will bring

• Solid leadership experience in financial planning or advice operations, with a track record of leading and developing high-performing teams.
• Strong technical knowledge in financial planning
• Proven experience driving change adoption and embedding new systems, processes and operating models into business-as-usual.
• Ability to drive a high performing culture
• Knowledge of compliance and risk management governing financial planning
• Degree in management, business or financial planning highly regarded

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.