State Gaming Manager

ALH Hotels; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Exclusive discount card for ALH pubs &

Health and wellbeing services

Learning and development options

Benefits overview

Job summary

ALH Hotels is seeking a State Gaming Manager based in Brisbane to drive the gaming strategy across the portfolio, from Brisbane northern suburbs to Cairns, Mt Isa and Darwin, working with State Operations Teams and national functions to enhance gaming performance.

You will upskill venue gaming teams, deliver guest-first experiences, and partner with Product to align shared strategies. Travel across the portfolio is expected as required.

Qualifications

• 3+ years of business or adjacent gaming experience.
• Experience delivering customer-facing products.
• Ability to measure performance using analytics.
• Strong verbal communication and facilitation skills.
• Knowledge of state regulatory & compliance requirements.
• Knowledge of Gaming Systems and game mechanics.
• Willingness to travel across the portfolio.

Responsibilities

• Ensure State Gaming performance delivers expectations (machine location optimisation, jackpot optimisation, promotional activity, guest-first culture).
• Gather and specify competitor reviews, segmented by clubs, hotels and LGAs, aligning with gaming strategy.
• Lead venue teams in the Guest First program.
• Coach teams in sustainability, AML & RCG strategies and initiatives.
• Participate in Gaming Team strategy meetings for continual improvement.
• Evolve venue managers induction programs and development.
• Identify and develop teams' knowledge in systems and procedures.
• Partner with State Operations on strategy execution and stakeholder feedback.
• Collaborate with Product Team to implement shared strategies.

Skills

Gaming experience

Customer-facing products

Analytics experience

Verbal communication

Regulatory knowledge

Gaming systems

Travel readiness

Education

Industry-specific training

Job description

Let\u2019s go to the pub!" Chances are, it\u2019s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub\u2019s story. A great local is made up of great people. And together, both sides of the bar create something special.

About the Role

• Brisbane-based opportunity
• Support strategy execution and and create pub experiences locals love in gaming
• Portfolio covers Brisbane northern suburbs to Cairns, Mt Isa and Darwin

As the State Gaming Manager, you\u2019ll be responsible for the successful execution of the ALH gaming strategy initiatives in your state portfolio, which will be delivered through working closely with the State Operations Teams, individual venues and national functions that support Gaming, Regulatory and Compliance.

You\u2019ll also be responsible for providing solutions to venue gaming operations to improve performance, as well as upskilling venue gaming teams and creating pub experiences locals love in gaming.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Ensure that the State Gaming performance is delivering to expectations through:
  • Utilising machine location optimisation;
  • Jackpot optimisation;
  • Promotional activity centric to the individual needs of the venues;
  • Driving a culture of guest-first in gaming experience.
• Gather and specify competitor reviews, segmented by clubs, hotels and LGA’s, aligning them with the groups gaming strategy.
• Trade planning.
• Lead venue teams in the Guest First program.
• Lead & coach our teams in our sustainability, AML & RCG strategies and initiatives.
• Participate in Gaming Team strategy meetings with a focus on continual improvement.
• Continue to evolve gaming managers induction programs and development.
• Identify, assist and develop teams knowledge in systems and operational procedures.
• Partnering with the State Operations teams on the successful execution of Gaming strategies within the state, including ensuring stakeholder feedback is included in the implementation planning.
• Work with the Product Team to ensure effective collaboration and execution of shared strategies.

What do we need from you

Now let\u2019s talk about you:

• 3+ years of business or adjacent gaming experience andexperience delivering customer-facing products
• Ability to define and deliver growth in our business coupled with experience working with analytics to measure performance
• Excellent verbal communication and facilitation skills, with the ability to present complex information in an easily digestible manner
• Strong knowledge of state specific regulatory & compliance requirements
• Strong knowledge of Gaming Systems, common game mechanics and the broader market
• Able to meet State / Territory licensing requirements (includes a probity check)
• Flexible to travel across the portfolio as required

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy\u2019s and other Endeavour Group brands. Through our partnership with Woolworths, you\u2019ll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone\u2019s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What\u2019s in it for you?

We\u2019re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy\u2019s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We\u2019re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We\u2019re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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