Specialist - Digital Solutions

Orica; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Job summary

Orica is seeking a Specialist – Technology Support based in Perth, Australia, with a Monday–Friday roster and travel to sites across Australia (25–50%). The role focuses on delivering and implementing Orica’s Digital Solutions, including ACS, BlastIQ and FRAGTrack, on customer sites.

You will be a subject matter expert, provide hands-on project management support, and train customers and internal teams to ensure successful deployment and operation of on-site technologies.

Qualifications

• Safety mindset is essential and must align with Orica's priority on safety.
• Ability to solve problems and perform root cause analysis on equipment, OS and software.
• Hands-on experience assembling, installing or supporting field technologies.
• Experience supporting and troubleshooting IT/OT (Networking desirable).
• Proven success in coordinating and implementing similar projects.
• Mining experience, especially drill and blast, is advantageous.
• Ability to train stakeholders in classroom or remote settings.
• Strong verbal and written communication with high customer service skills.

Responsibilities

• Scoping customer operations to identify the right Technology Solution.
• Project managing the on-site implementation of Technology Solutions.
• Delivering software installations and equipment assemblies on customer sites.
• Training stakeholders to operate and maintain technologies.
• Contributing to product development and improvements.
• Providing subject matter support for customer queries and product stewardship.

Skills

Safety mindset

Problem solving

Root cause analysis

Hands-on equipment experience

IT/OT troubleshooting

Project management

Training delivery

Effective communication

Mining/drill and blast experience

Education

Certificate/Diploma or Degree in Electronics/Mechanical/Communications/PM or similar

Tools

ACS

BlastIQ

FRAGTrack

Networking

Job description

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

In our Blast Design and Execution and Orebody Intelligence (OBI) groups, we design & commercialise cutting‑edge technology and systems that are reshaping the Mining and Exploration sectors. We are now looking to add a Specialist – Technology Support to our team. This role will be based in our Perth offices, where the successful candidate ordinarily works on a Monday – Friday roster, with travel (estimated at 25-50%) to various sites and locations within Australia.

Working in a tight, friendly, supportive and hard‑working team, our Specialist – Technology Support champions new site technology implementations. They are subject matter experts, who provide hands‑on project and process management support to our surface and underground mining customers, for Orica’s Digital Solutions, including the Advanced Characterisation System, (ACS) BlastIQ and FRAGTrack measurement systems.

This is a permanent, stable and incredible career opportunity delivering market‑leading technologies, in which the successful candidate will be provided with relevant training, support and guidance to tackle all aspects of the role.

What you will be doing

• Scoping: Reviewing customer operations and assessing the correct Technology Solution to address the customer's needs;
• Project Managing: Hands‑on coordination and implementation of Technology Solutions onto our customer sites;
• Implementing: Delivering a range of products on‑site with our customers, from software installations to equipment assembly;
• Training: Nurturing internal and external stakeholders to be effective operators of technologies, by tailoring and delivering training packages for customers and teams;
• Developing: Contributing, and having a definite say in product development; and
• Supporting: Acting as a subject matter expert, assisting with customer support, product stewardship, and advice.

What you will bring

• Safety mindset, following our key value – safety is the priority, always;
• A proven ability in problem solving and root cause analysis, on equipment, operating systems and software;
• Hands on equipment experience for assembling, installing or supporting field technologies;
• Experience supporting and troubleshooting IT/OT (Networking experience desirable);
• Proven success in managing, coordinating and implementing similar projects;
• Experience in mining, especially drill and blast, would be well regarded
• Aptitude and ability to deliver product training to single or multiple stakeholders in both classroom environments, or via remote platforms;
• Excellent communication, both written and verbal alongside high level customer service skills; and
• Certificate, Diploma or Degree in Electronics, Mechanical, Communications, Project Management or similar.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.