Spa Operations Leader — Grow, Lead & Elevate Guest Experience

Bodhi Wellness Spa Retreat; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on treatments

Professional development opportunities

Work-life balance support

Flexible scheduling

Job summary

Bodhi Wellness Spa Retreat in Perth is seeking a seasoned Spa Manager to lead daily operations of our Westin Perth facility and deliver exceptional guest experiences. You will oversee service quality, supervise the spa team, manage budgets and drive revenue growth while upholding health and safety standards.

Ideal candidates have proven spa management or wellness leadership experience, strong customer service skills, and the ability to develop staff and optimise operations in a premium spa

Qualifications

• Experience leading operations in spa, wellness or beauty services.
• Strong knowledge of spa treatments and wellness practices.
• Proven ability to lead, motivate and develop a team.
• Excellent guest service and customer satisfaction focus.
• Financial acumen with budgeting/forecasting experience.
• Organisational and time-management skills.
• Knowledge of health, safety and hygiene standards for spa facilities.
• Familiarity with spa management software or POS systems; Phorest desirable.
• Strong communication and interpersonal skills.
• Relevant qualifications in spa management or related fields; first aid beneficial.

Responsibilities

• Oversee daily spa operations and ensure high service quality and professionalism.
• Manage spa team including scheduling, training, performance management and staff development.
• Maintain financial records, budgets and work toward revenue targets and profitability.
• Monitor inventory and control costs for products, supplies and equipment.
• Ensure health, safety and hygiene compliance and conduct regular audits.
• Deliver exceptional guest service by addressing inquiries and feedback promptly.
• Develop strategies to enhance customer satisfaction, retention and loyalty.
• Liaise with suppliers and negotiate pricing to maintain quality and cost efficiency.
• Promote spa services and wellness programmes to drive bookings and revenue growth.
• Keep records of guest preferences and special requirements to personalise experiences.

Skills

Spa management

Team leadership

Customer service

Staff development

Budgeting/Forecasting

Communication

Problem-solving

Health & safety

Phorest (POS)

Education

Spa management qualification

Beauty therapy qualification

Massage therapy qualification

Tools

Phorest POS

Job description

Bodhi Wellness Spa Retreat in Perth is seeking a seasoned Spa Manager to lead daily operations of our Westin Perth facility and deliver exceptional guest experiences. You will oversee service quality, supervise the spa team, manage budgets and drive revenue growth while upholding health and safety standards.

Ideal candidates have proven spa management or wellness leadership experience, strong customer service skills, and the ability to develop staff and optimise operations in a premium spa