Solutions Consultant

FourQuarters Recruitment; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Job summary

FourQuarters Recruitment is seeking a customer-focused Implementation/Training Specialist to guide clients through software deployments and training. You will coordinate workshops, prepare data, deliver coaching, and support users with reporting queries, traveling as needed across Australia and New Zealand.

You will collaborate with cross-functional teams to understand customer needs, triage issues, and ensure smooth go-lives while building user confidence in the system.

Qualifications

• Experience in customer support, software implementation, or training.
• Experience maintaining system data and training colleagues.
• Ability to coordinate trainees and manage project activities.

Responsibilities

• Guide customers through software implementations, coordinate activities and deliver against project plans.
• Understand operational processes and help customers set up customer information and system data.
• Support user acceptance testing and prepare teams for go-live.
• Deliver training and demonstrations to individuals and larger groups.
• Manage day-to-day enquiries about software functionality, reporting and data.
• Gather information, triage issues and coordinate escalations with technical and product teams.
• Keep customers informed and follow enquiries through to resolution.
• Support conferences and customer demonstrations, with travel across Australia and New Zealand as required.

Skills

Customer engagement

Communication & training

Systems confidence

Problem-solving

Organisation

Collaboration

Job description

The Role

You will play a key role throughout the client journey, working with customers to understand their processes, support implementations and build users’ confidence through training and ongoing guidance.

Your days could involve running a customer workshop, preparing system data, delivering training or helping a user with a reporting query. The emphasis is on understanding customer needs and coordinating solutions, with specialist technical teams handling more complex issues.

Your responsibilities will include:

• Guiding customers through software implementations, coordinating activities and delivering against project plans.
• Understanding operational processes and helping customers set up customer information and system data.
• Supporting user acceptance testing and helping teams prepare for go-live.
• Delivering training and demonstrations to individuals and larger groups.
• Managing day-to-day enquiries around software functionality, reporting and data.
• Gathering information, triaging issues and coordinating escalations with technical and product teams.
• Keeping customers informed and following enquiries through to resolution.
• Supporting conferences and customer demonstrations, with travel across Australia and New Zealand as required.

About You

You enjoy working with people, learning how things operate and helping others feel confident using systems. You could come from customer support, software implementation or training, or an operational role where you have become the go-to person for systems and processes.

You will bring:

• Customer engagement: Confidence building relationships, asking questions and understanding what customers need.
• Communication and training: The ability to explain processes clearly, adapt to different audiences and guide users through unfamiliar functionality.
• Systems confidence: Comfortable learning software, maintaining accurate information and helping others use applications effectively.
• Problem-solving: A practical approach to clarifying issues, identifying next steps and knowing when to involve specialist support.
• Organisation: The ability to balance customer enquiries, training sessions and project activities.
• Collaboration: A flexible approach to working within a small team and contributing across different customers and projects.

Application support or implementation experience would be advantageous, but is not essential. Experience maintaining system data, training colleagues, supporting a rollout or acting as a systems superuser would also be highly relevant.

Additional information

• Permanent | Full Time Opportunity
• Eastern Suburbs
• Hybrid Working Available