Solutions Architect - Thermal

Vertiv Group Corporation; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Vertiv Group Corporation in Sydney is seeking a local technical support specialist to influence design for major data centre projects and support the sales team to achieve targets.

You will interact with Sales, Product Management, consultants and end users, providing technical guidance, BOM assistance, and pre-planned demonstrations to secure winning offers and strong customer relationships.

Responsibilities

• Adhere to PSA procedures and practices.
• Provide sales staff with technical assistance & support information on Vertiv product to assist with the sales activity.
• Review documentation submitted by Sales.
• If required, Bill of materials (BOM) itemising products and service included in offer.
• If required, work with product management to source quotes from third party product and services in support of offers.
• Completion of all work in a timely manner.
• Develop and maintain relationships with consultants, contractors, end users.
• Customer presentations to help guide product selection and drive technical discussions
• Provide local technical support for major projects and data centre solutions.
• Provide design input for major projects and data centre solutions.
• Ensure that all calls and demonstrations are pre-planned and that adequate back-up material is available to ensure a positive client response.
• At all times ensure that dress and appearance is presentable, that Company policy is well understood, and that the Company’s business is carried out in an efficient and professional manner.
• To act upon requests from the director of PSA relating to reporting of information and other matters.
• Undertake product training as required and directed by management.

Job description

The purpose of this position is to provide local technical support and design influence for major projects and centre solutions whilst supporting the sales team in this area (CDC) achieve overall business sales targets and as appropriate, ensure selling prices; transactions and quotations adhere to company policy and to exploit all opportunities for market development.

The position requires - daily interaction with key functional areas of the business; direct support for the Sales and Product Management teams; technical and commercial management and engagement with the Data Centre community including but not limited to end users, consulting and contractor fraternity, facility managers, builders, relevant government agencies and data centre industry bodies.

Key Responsibilities

• Adhere to PSA procedures and practices.
• Provide sales staff with technical assistance & support information on Vertiv product to assist with the sales activity.
• Review documentation submitted by Sales.
• If required, Bill of materials (BOM) itemising products and service included in offer.
• If required, work with product management to source quotes from third party product and services in support of offers.
• Completion of all work in a timely manner.
• Develop and maintain relationships with consultants, contractors, end users.
• Customer presentations to help guide product selection and drive technical discussions
• Provide local technical support for major projects and data centre solutions.
• Provide design input for major projects and data centre solutions.
• Ensure that all calls and demonstrations are pre-planned and that adequate back-up material is available to ensure a positive client response.
• At all times ensure that dress and appearance is presentable, that Company policy is well understood, and that the Company’s business is carried out in an efficient and professional manner.
• To act upon requests from the director of PSA relating to reporting of information and other matters.
• Undertake product training as required and directed by management.

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