Solution Consultant

Fortiro; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible remote and in‑person options

Professional growth opportunities

Job summary

Fortiro is seeking a Solution Consultant to guide prospective and existing customers through Fortiro’s platform, aligning technical capabilities with business outcomes. You will lead solution design, pilots, and integration discussions, becoming a trusted domain expert in fraud, financial crime, and verification.

You will collaborate with Sales, Product, Engineering, Marketing, and Go-To-Market teams to ensure a seamless customer journey.

Qualifications

• Experience in fraud or financial crime.
• Understanding of fraud detection, financial verification, credit risk or scoring concepts.
• Strong communication and presentation abilities.
• Ability to analyse data and present insights clearly.

Responsibilities

• Collaborate with Sales and customers to translate objectives into functional and technical requirements.
• Design and deliver solution designs, demos, and presentations that articulate value and ROI.
• Lead pilots and proofs of concept from data ingestion to output analysis.
• Liaise with Product, Engineering, Marketing, and GTM to feed market insights into roadmap.
• Act as a subject matter expert in fraud and verification to support customer decisions.

Skills

Fraud/financial crime domain knowledge

Customer-facing / stakeholder mgmt

Analytical thinking

Communication & presentation

Tools

Excel

PowerPoint

Job description

About Us

Fortiro is a growing fintech with a highly experienced team, backed by significant investment, and giving you the opportunity to contribute to an award‑winning enterprise SaaS platform. Our platform uses emerging technologies and AI to help detect financial crime and enable automation in processes like lending and insurance claim verification. It is trusted by leading banks and financial services businesses in Australia, New Zealand, and globally.

About The Role

The Solution Consultant at Fortiro is a trusted industry expert who plays a critical role in helping prospective and existing customers understand, adopt, and realise value from Fortiro’s platform. This role sits at the intersection of Sales, Product, and Customers, bringing deep domain expertise in fraud, financial crime, and verification to ensure solutions achieve customer outcomes, are technically sound and commercially viable.

You will guide customers through solution design, pilots, and integration discussions, acting as a credible advisor throughout the sales process and early customer journey. Externally, you are seen as a subject matter expert who adds confidence and clarity to complex buying decisions. Internally, you act as the voice of the customer, feeding market insights back into Product and GTM strategy.

What you’ll be doing

• Partnering with Sales and customers to understand business objectives, challenges, and technical environments, translating these into clear functional and technical requirements for mid and late stage opportunities.
• Designing and delivering compelling solution designs, demonstrations, and presentations that clearly articulate value, fit, and outcomes, and support proposals, RFPs, RFIs, and technical sales documentation.
• Leading and supporting pilots and proof of concepts from data ingestion through to output analysis, clearly communicating insights, value, and ROI while accurately showcasing Fortiro’s capabilities.
• Acting as the voice of the customer internally, collaborating closely with Product, Engineering, Marketing, and Go To Market teams to feed structured insights into roadmap, prioritisation, and delivery decisions, and to ensure a seamless customer journey from prospect through to customer.
• Acting as a trusted domain expert in fraud, financial crime, credit, and verification, bringing industry credibility into customer conversations and contributing to Fortiro’s external profile through content, events, and presentations.
• Enabling Fortiro’s partner ecosystem by supporting solution design, capability uplift, and consistent positioning across assigned strategic partners, strengthening confidence and alignment with the platform.
• Ensuring thorough and accurate handover to Implementation and Customer Success teams with clear documentation and context.

What you’ll bring to the role

• Experience in fraud or financial crime is highly desirable, ideally gained in consulting, solutioning, or pre‑sales contexts.
• Understanding of fraud detection, financial verification, credit risk or scoring concepts, and how fraud and risk teams operate within enterprise organisations.
• Ability to analyse data and results using tools such as Excel and present insights clearly using PowerPoint.
• Strong problem‑solving capability and creative approach to addressing customer challenges.
• Excellent communication and presentation skills, with the ability to simplify complex technical topics.
• Confidence operating in customer‑facing environments with senior stakeholders.
• Ability to work independently and proactively in a fast‑paced GTM environment.
• Strong collaboration skills and willingness to work across Sales, Product, and Customer teams.
• Willingness to travel domestically on a limited basis for customer and industry engagements.

Why join Fortiro?

• Be yourself: We value individuality and encourage you to work in ways that make you most productive
• Make an impact: Help enterprise customers achieve success with world‑class fraud detection solutions
• Work on cutting‑edge solutions: Join a team building innovative products that transform financial crime prevention
• Inclusive culture: Open, diverse, and fun workplace with flexible remote and in‑person options
• Grow with us: We value curiosity and a growth mindset. You’ll have opportunities to learn, take on new challenges, and develop your skills as the business evolves
• Long‑term focus: We invest in our people, and our strong retention rate proves it