Solution Architect

Ampol; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Fuel discount (2 cars)

Novated Lease

Employee Share Scheme

Career development access

Volunteer day

Hybrid work model

Job summary

Ampol is seeking a hands-on Lead Architect for Loyalty and MarTech to own solution architecture across Australia and New Zealand.

You will shape designs for CRM ecosystems, leverage Dynamics 365 and Dataverse, and collaborate with cross‑functional squads to deliver scalable loyalty solutions.

Qualifications

• Proven solution or domain architecture experience across CRM, customer, loyalty, MarTech or data platforms.
• Strong experience with Microsoft Dynamics 365, Dataverse or Customer Insights; Salesforce experience is also valuable.
• Ability to move quickly between projects, understand unfamiliar platforms and provide practical architectural direction.
• Experience producing clear solution designs, current‑state documentation and integration architecture.

Responsibilities

• Own solution architecture across customer, loyalty and MarTech initiatives in Australia and New Zealand.
• Develop solution designs and improve current‑state documentation for Microsoft Dynamics, Dataverse and other customer insights environments.
• Support the evolution of loyalty offers and integrations across CRM, point‑of‑sale, site systems, data, finance and loyalty platforms.
• Build trusted relationships across Australian and New Zealand squads, vendors and engineering teams.

Skills

CRM architecture

Loyalty platforms

Microsoft Dynamics 365

Dataverse

Salesforce

Stakeholder management

Tools

Microsoft Dynamics 365

Dataverse

Salesforce

Job description

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen

Tech, Digital & Data @ Ampol

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming upbig ideas, questioning the norm, and tackling complex problems. Together, we are shaping afuturethat not only meets the needs of today butanticipatesthe demands of tomorrow.

Our approach isanchoredin data-driven decision-makingand advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDDdrives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.

About the role:

The Loyalty and MarTech team shapes and supports customer, loyalty and CRM solutions across Australia and New Zealand. Working across data, finance, digital and site systems, the team enables evolving loyalty offers, strengthens platform ownership and provides clear architecture across Microsoft Dynamics, Dataverse and Salesforce environments.

This role will provide hands‑on solution architecture support across the Trans‑Tasman customer and loyalty landscape. You’ll quickly take ownership of the space, build strong relationships across squads and turn business needs into practical designs and documentation.

Key Responsibilities

• Own solution architecture across customer, loyalty and MarTech initiatives in Australia and New Zealand.
• Develop solution designs and improve current‑state documentation for Microsoft Dynamics, Dataverse and other customer insights environments.
• Support the evolution of loyalty offers and integrations across CRM, point‑of‑sale, site systems, data, finance and loyalty platforms.
• Build trusted relationships across Australian and New Zealand squads, vendors and engineering teams.

Qualifications & Experience

• Proven solution or domain architecture experience across CRM, customer, loyalty, MarTech or data platforms.
• Strong experience with Microsoft Dynamics 365, Dataverse or Customer Insights; Salesforce experience is also valuable.
• Ability to move quickly between projects, understand unfamiliar platforms and provide practical architectural direction.
• Experience producing clear solution designs, current‑state documentation and integration architecture.
• Understanding of data, finance, loyalty, point‑of‑sale and enterprise system integrations.
• Strong stakeholder management skills, with the confidence to take ownership and build relationships quickly across distributed teams.
• A pragmatic and adaptable approach, comfortable improving platforms progressively while working within established ways of working.
• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.