Solution Architect

Zeta-Global; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Zeta-Global is seeking a Solutions Architect to lead client engagements, turning business goals into secure, scalable designs on Zeta platforms. You’ll drive discovery, design, estimation, build, and optimisation, balancing outcomes, risk, and maintainability while staying hands-on across delivery lifecycles.

You’ll work across marketing automation, loyalty, data, and integrations, supporting scalable programmes and contributing to pre-sales scoping with cross-functional teams.

Qualifications

• Experience turning business needs into technical solutions across solution architecture, consulting, integration, or SaaS delivery.
• Ability to capture requirements and designs using BRDs, SSDs, FSDs, wireframes and diagrams.
• Comfortable reasoning through data, APIs, and web integrations and trade-offs.

Responsibilities

• Lead client scoping sessions and workshops to uncover use cases and drive requirements.
• Scope and estimate work, design efficient solutions, and advise on fastest path to value.
• Own end-to-end solution design across marketing automation, loyalty, data, and integrations; be main technical contact.
• Consult on web and digital experiences, design and troubleshoot site tagging (GTM, Tealium, Adobe Launch, data layer, tracking, identity sync, consent).
• Produce and maintain artefacts: solution designs, data mappings, integration specs, test plans, handover docs, reusable assets.

Skills

Solutioning

Client-facing

Consulting experience

Documentation

Technical foundation

Communication

Hands-on

Marketing technology

Data & APIs

Delivery lifecycle

Identity & media

Automation & AI

Commercial awareness

Cross-team collaboration

Education & certifications

Education

Relevant qualification

Tools

GTM

Tealium

Adobe Launch

Job description

The Solution Architect is a client-facing consultant in Technical Services who turns complex client goals into secure, scalable solutions on Zeta's platforms. You lead discovery, design, estimation, build, and optimisation, balancing business outcomes, delivery effort, technical risk, and long-term maintainability.

You work across marketing automation, loyalty, data, and integrations, supporting work that ranges from targeted enhancements to complex enterprise programmes. You remain hands‑on throughout the delivery lifecycle, leveraging AI and automation where appropriate to improve efficiency, quality, and time to value. You contribute to pre‑sales scoping and collaborate closely with delivery, product, and technical colleagues.

What you'll do

Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign‑off.

Scope and estimate the work, design the most efficient solution to meet the client’s goals on our platform, and advise on the fastest path to value.

Own the end‑to‑end solution design for assigned clients across marketing automation, people‑based and email marketing, loyalty, and marketing cloud/CDP, covering identity, data, APIs, orchestration, and measurement. Be their main technical contact and keep delivery on track against what was agreed.

Consult on web and digital experiences, and design, deploy, and troubleshoot site tagging (i.e. GTM, Tealium, Adobe Launch, data layer, event/conversion tracking, identity sync, consent).

Produce and maintain clear technical artefacts: solution designs, data mappings, integration specs, test plans, handover docs, and reusable assets, and guide testing through to issue resolution.

Weigh trade‑offs across performance, reliability, security, and time to value, and spot risks early with practical alternatives to resolve them.

Support project managers on timelines by giving input on each part of the solution and where the effort sits.

Get hands‑on to build and test solutions, support the delivery team, and work with technical and data specialists where the design needs deeper input.

Feed client needs that go beyond current product capability back to the Product team, and support pre‑sales scoping and effort estimates with sales and technical colleagues.

What you'll bring

We care most about solutioning and client‑facing strength: running a workshop, working out what a client really needs, and turning it into a clear, efficient solution. Strong problem‑solving, an eye for detail, and broad MarTech awareness matter more than knowing every tool on day one. Excited about the role but don’t tick every box below? Apply anyway.

Solutioning & client‑facing: you can run a workshop, draw out what a client really needs, shape it into a clear design, and hold your own in front of mid‑market and enterprise clients.

Consulting or delivery experience: 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery.

Requirements & documentation: comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock‑ups.

A technical foundation: comfortable across data, APIs, and web, and able to reason through integrations and trade‑offs, even where a platform is new to you.

Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks.

Hands‑on and curious: happy to get into the build, automate the repetitive, and learn new platforms quickly.

Marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms.

Data: SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks.

Delivery method: familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together.

Identity & media: email identity, addressability, people‑based marketing, or programmatic/DSP.

Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA.

Commercial awareness: a working understanding of the sales process and how solutioning supports it.

Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus.

Education & certifications: a relevant technical or business qualification, or certifications in cloud, data, or delivery.

Voluntary Demographic Questions

Zeta collects this Voluntary Demographic Dataonly with your consent, for the sole purpose of tracking and improving the diversity of our applicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position, and is not used to make hiring or employment decisions. This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner. If and when you onboard with Zeta, you will also be asked to complete an EEOC questionnaire that collects additional demographic data in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences. Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.